Autumn Johnson
DFW,TX
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
12
12
years of professional experience
Work History
Account Representative
AmerCareRoyal
, TX
01.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with vendors to ensure timely delivery of materials and services.
- Collaborated with cross-functional teams to streamline inventory operations and communication.
- Monitored supplier performance using key metrics such as delivery accuracy, lead time, cost savings.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Managed multiple accounts simultaneously while meeting deadlines.
Interim Nesting Support Agent
Peloton
, TX
09.2021 - 09.2023
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Explained goals and expectations required of trainees.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Documented participant attendance, engagement and progress.
- Motivated trainee performance by sparking and maintaining interest in classes.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
Hardware and Software Agent
Peloton
Plano, TX
11.2020 - 09.2023
- Provided outstanding troubleshooting service to new and long-standing customers by attending closely to concerns and developing solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Supported employees with advanced troubleshooting on helpdesk tickets.
Store Manager
Sprint
New York, NY
04.2018 - 10.2020
- Coached and managed my team to successfully exceed sales goals.
- Formulated sales tactics to gain skeptical clients.
- Maintained upkeep of store presentation.
- Delivered operational and merchandising excellence.
- Lead store team with an unparalleled store experience that improved customer loyalty which strengthened the Sprint brand.
- Updated store pricing, signage and merchandising based on current promotions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
Sales Associate/Personal Banker
Valley National Bank
New York, NY
11.2016 - 03.2018
- Conducted individual financial analysis to determine appropriate loan and credit options.
- Executed new account openings and business deposits.
- Furnished program and product information to all clients as requested.
- Upheld bank security policies and procedures in all conducted business.
- Maintained strict confidentiality for all client information.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
Sales Manager
T-Mobile
New York, NY
08.2013 - 10.2016
- Achieved or surpassed sales quotas by as much as 220%.
- Converted 98% of clients into repeat customers, driving 120% increase in 6 months.
- Managed portfolio of 100+ accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
- Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
- Used marketing initiatives to assist representatives in penetrating new markets and landing customers.
- Assisted in the training and development of new and aspiring team members.
- Built and maintained loyal clientele.
Education
Certificate - Project Management
Google Coursera
Associates - Culinary Arts
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NYBachelors - Business Administration
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NYSkills
- Sales strategy
- Sales performance metrics
- Process improvements
- Sales forecasting
- Budgeting and forecasting
- Inventory management
Timeline
Account Representative
AmerCareRoyal
01.2024 - Current
Interim Nesting Support Agent
Peloton
09.2021 - 09.2023
Hardware and Software Agent
Peloton
11.2020 - 09.2023
Store Manager
Sprint
04.2018 - 10.2020
Sales Associate/Personal Banker
Valley National Bank
11.2016 - 03.2018
Sales Manager
T-Mobile
08.2013 - 10.2016
Certificate - Project Management
Google Coursera
Associates - Culinary Arts
SUNY College of Agriculture And Technology At Cobleskill
Bachelors - Business Administration
SUNY College of Agriculture And Technology At Cobleskill
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