Autumn Burland
Bigfork,MT
Summary
I've proven to excel in both individual and team-based cleaning projects at Happy Homes MT, I leveraged strong organizational abilities and knowledge of cleaning products to enhance client satisfaction and health. I've been recognized for exceptional service prioritization and emotional support in caregiving roles, consistently improving patient well-being and safety. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am Willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Commercial and Residential Cleaner
Happy Homes MT
03.2023 - 06.2024
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.
Home Care Provider
Family Resource Home Care
12.2023 - 03.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Home Care Provider
Aplus Healthcare
03.2020 - 03.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
Restaurant Hostess
Eastshore Smokehouse
05.2021 - 08.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
Associate of Arts - General Studies
Walla Walla Community College
Walla Walla, WA05.2023
Skills
- Knowledge of cleaning products
- Strong Work Ethic
- Safety awareness
- Multitasking proficiency
- Organizational abilities
- First aid and safety
- Emotional Support
- Complex Problem-Solving
- Service prioritization
- Food inspection
- Menu board art
- Quality Control Analysis
- Coordinating tasks
hobbies
My hobbies include: spending time with my dog, hanging out with friends/family, and exploring the outdoors!
Timeline
Home Care Provider
Family Resource Home Care
12.2023 - 03.2024
Commercial and Residential Cleaner
Happy Homes MT
03.2023 - 06.2024
Restaurant Hostess
Eastshore Smokehouse
05.2021 - 08.2021
Home Care Provider
Aplus Healthcare
03.2020 - 03.2024
Associate of Arts - General Studies
Walla Walla Community College