Autumn Caito
Newark,NY
Summary
I like to stay optimistic in everything I do to make sure everybody around me achieves their success and goals. I like to work through problems and think before I act. I strive to improve myself every day.
Overview
6
6
years of professional experience
Work History
Patient Navigator
Healogics
Clifton Springs, NY
04.2025 - Current
- Coordinated patient care plans, ensuring seamless communication between multidisciplinary teams.
- Educated patients on treatment options and healthcare resources, promoting informed decision-making.
- Facilitated appointment scheduling and follow-ups, enhancing patient engagement and satisfaction.
- Assessed patient needs and navigated complex insurance processes for optimal coverage solutions.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated multi-line phone systems, efficiently directing calls and maintaining communication flow.
Boarding Manager
Theravet Acres Rehabilitation And Fitness
Webster, New York
01.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities.
- Worked closely with other departments within the organization to ensure seamless coordination of services.
- Implemented safety protocols such as vaccinations requirements before accepting animals into the facility.
- Reviewed inventory levels regularly to ensure adequate stock of food items, bedding materials.
- Coordinated with veterinarians to provide medical care for boarders when needed.
- Conducted daily inspections of boarding facilities, equipment, and supplies to maintain safe conditions for animals.
- Resolved customer concerns in a timely manner while providing exceptional customer service.
- Ensured that kennel areas were properly cleaned and sanitized between each use.
- Assessed potential new boarders prior to admission by conducting interviews with owners and evaluating pet behavior.
- Recognized signs of illness or distress among boarders; reported any issues immediately to supervisors or veterinarians.
- Created individualized playtime plans for each guest according to their activity level and temperament.
- Maintained detailed records of all boarders including intake forms, vaccination records, health information, and payment details.
- Developed and implemented boarding policies and procedures to ensure smooth operations.
- Provided training to staff on proper animal handling techniques, safety protocols, and customer service standards.
- Educated customers on proper nutrition plans for their pets while they are staying in the facility.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Utilized various software programs including Excel, Access, Word and Outlook to manage day-to-day tasks associated with the job role.
- Utilized computer software programs such as Excel, Word, Access, Outlook, when creating reports or analyzing data.
- Created detailed invoices for each customer's reservation.
- Prepared invoices, bills, receipts, purchase orders.
- Maintained accurate records of all medications administered to patients.
- Assisted physical therapists with patient treatments and exercises.
Lodge Attendant
Finger Lakes Pet Resort
Farmington, NY
07.2021 - 01.2023
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Educated customers about animal nutrition and preventive healthcare measures.
- Provided detailed instructions to owners regarding proper care of their pets after leaving the facility.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Monitored dog interactions to ensure safety of both animals and humans.
Cook
Nimas Pizza
Clifton Springs, New York
03.2021 - 08.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Resolved customer complaints regarding food quality or services provided.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Cook/Cashier
Burger King
Newark, NY
09.2020 - 03.2021
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
Education
High School Diploma -
Newark Senior High School
Newark, NY06.2022
Skills
- Schedule Management
- Customer Service
- Medication Administration
- Good Driving Record
- Leash and off-leash walking
- Time Management
- Cash Handling
- Dog welfare
- Reliability
- Continuous Improvement
- Written Communication
- Organizational Skills
- Team building
- Decision-Making
- Excellent Communication
- Multitasking
- Problem-Solving
- Goal Setting
- Teamwork and Collaboration
- Adaptability and Flexibility
- Cleaning
Timeline
Patient Navigator
Healogics
04.2025 - Current
Boarding Manager
Theravet Acres Rehabilitation And Fitness
01.2023 - Current
Lodge Attendant
Finger Lakes Pet Resort
07.2021 - 01.2023
Cook
Nimas Pizza
03.2021 - 08.2021
Cook/Cashier
Burger King
09.2020 - 03.2021
High School Diploma -
Newark Senior High School