Spenser Atwood
Polk City,IA
Summary
Authentic and warmhearted individual with extensive experience in client-facing roles. Self starter with an upbeat, positive attitude and proven skill in establishing instant rapport with clients and teammates. Motivated employee with a strong work ethic and genuine desire to help others. Blue-sky thinker with a passion for collaboration, building meaningful relationships, cultivating new connections and partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Patient Navigator
Livewell Clinic
Clive, IA
05.2023 - 01.2024
- Worked collaboratively with providers, staff, and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Assisted in scheduling appointments, tests, and procedures for patients.
- Educated patients and family members on their diagnosis and treatment plans.
- Participated in quality improvement initiatives aimed at improving patient experience.
- Collaborated with graphic designers to create a visually appealing design for the website.
- Maintained the website's database of products, prices, and inventory levels.
Client Experience Specialist
Merkle Retirement Planning
Grimes, IA
08.2019 - 05.2023
- Maintained a world-class lobby experience by creating a warm and welcoming environment through artwork, scent, music and personalized customer service.
- Ran a referral program that helped doubled referral business from $11,000,000 to $22,000,000 in 2022.
- Planned and executed 17 client events annually ranging from 20-250 attendees that strengthened relationships, increased client satisfaction and retention rates.
- Created support groups that fostered community and mental health support for clients going through challenging seasons.
- Extensive CRM experience maintaining a database of lead, prospect and client information.
Network Marketing Professional
SeneGence International
Arden Hills, MN
08.2016 - 04.2019
- Built a team of over 350 women in 18 months.
- Group sales volume of over $3,500,000 in 3 years.
- Personal sales of $80,000 in 3 years.
Licensed In-Home Daycare Provider
Self-employed
Arden Hills, MN
02.2013 - 08.2016
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized and planned age-appropriate reading, crafts and music lessons.
Education
Bachelor of Science - Hotel, Restaurant and Institutional Management
Iowa State University
Ames12.2008
Skills
- Relationship Building
- High-Energy Attitude
- Schedule Mastery
- Process Improvement
- Inbound and Outbound Calling
- Cross-Functional Collaboration
- Project Management
- Event Planning
Timeline
Patient Navigator
Livewell Clinic
05.2023 - 01.2024
Client Experience Specialist
Merkle Retirement Planning
08.2019 - 05.2023
Network Marketing Professional
SeneGence International
08.2016 - 04.2019
Licensed In-Home Daycare Provider
Self-employed
02.2013 - 08.2016
Bachelor of Science - Hotel, Restaurant and Institutional Management
Iowa State University
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