KATHERINE LEDEE
BRONX,NY
Summary
Knowledgeable Patient Navigator with solid foundation in patient advocacy and support. Successfully guided numerous patients through healthcare system, ensuring they received necessary resources and care. Demonstrated ability to communicate effectively and coordinate with healthcare teams.
Overview
16
16
years of professional experience
Work History
Patient Navigator
Argus Community Inc.
05.2023 - Current
- Reduce barriers to care by identifying and addressing individual patient challenges and concerns.
- Facilitate access to community resources for patients, enhancing their overall well-being and support network.
- Coach patients on self-advocacy.
- Participate in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Manage a caseload of 16 or more diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Support patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
Pharmacy Assistant/Clerk
Metcare Rx
10.2019 - 05.2023
- Provided quality customer service and clerical support for high volume pharmacy
- Interacted with customers by phone, email or in-person to provide information.
- Communicated all prescriptions, health matters and medication request to pharmacist, as liaison for patients, and health care providers
- Serviced and provided client support to over 50 customers for diverse population of clients/providers in NYC.
- Balanced and processed all cash flow transactions for medication, prescription and pharmacy supplies
- Assisted pharmacists with drug preparation, inventory and destruction of expired products to ensure quality assurance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Pharmacy Clerk
Congress Pharmacy
08.2015 - 05.2019
- Assisted pharmacist by filling prescriptions for over 100 customers and responding to patient questions regarding prescription and medication-specific issues.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Cashier Sales Associate
Ann Taylor Loft
03.2012 - 12.2014
- Proactively acknowledged, greeted and assisted over 100 customers a day
- Served multiple customers, discovered their needs and made recommendations to generate sales
- Met and exceeded sales goals while supporting other sales teammates, as needed
- Assisted supervisors to identify and address loss prevention issues
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Reviewed and resolved differences between accounting information and cash drawer.
Teller
Inbox Check Cashing Services INC
04.2012 - 06.2014
- Provided professional client service by greeting client, smiling, using clients name during transactions and thanking each client business
- Ensured cash drawer is balanced and maintained at all times
- Processed client deposits, withdrawals and payments to over 50 clients a day
- Dealing tactfully and efficiently with demanding clients
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Examined checks for identification and endorsement.
Cashier Sales Associate
Aerosoles
04.2009 - 05.2012
- Greeted customers and answered multi-line phones
- Ensured all customers received exceptional service by providing friendly environment, maintaining product knowledge and showcasing various shoes to best fit customers' needs
- Increased revenue and new business by 10% up-selling company products such as rewards card offerings
- Assisted in processing, replenishing merchandise and monitoring floor stock
- Achieved team and individual daily sales goals
- Maintained visually appealing and effective displays for entire store.
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Education
Pharmacy Technician Certification - Pharmacy Technology
The City College of New York
New York, NY12.2018
High School Diploma -
Health Opportunities Secondary School
New York06.2006
Skills
- Organizational skills
- Effective communication
- Active listening
- Verbal and written communication
- Patient education
- Relationship building
- Documentation skills
- Patient advocacy
- Appointment scheduling
Languages
Bilingual in English and Spanish
Timeline
Patient Navigator
Argus Community Inc.
05.2023 - Current
Pharmacy Assistant/Clerk
Metcare Rx
10.2019 - 05.2023
Pharmacy Clerk
Congress Pharmacy
08.2015 - 05.2019
Teller
Inbox Check Cashing Services INC
04.2012 - 06.2014
Cashier Sales Associate
Ann Taylor Loft
03.2012 - 12.2014
Cashier Sales Associate
Aerosoles
04.2009 - 05.2012
Pharmacy Technician Certification - Pharmacy Technology
The City College of New York
High School Diploma -
Health Opportunities Secondary School
Similar Profiles
OLIVIA DUFFYOLIVIA DUFFY
HIV/ HCV Program Coordinator at Argus Community Inc.HIV/ HCV Program Coordinator at Argus Community Inc.
Louis RebolledoLouis Rebolledo
Sr. Vice President of Facilities & Operations at Argus CommunitySr. Vice President of Facilities & Operations at Argus Community
Andria IngramAndria Ingram
Clinical Supervisor at Argus Community – Faith Mission Crisis CenterClinical Supervisor at Argus Community – Faith Mission Crisis Center
Luis MorenoLuis Moreno
Doorman / Porter at Douglass EllimanDoorman / Porter at Douglass Elliman
Gleny SandovalGleny Sandoval
Office Administrator at Luis Welding & Iron Works, IncOffice Administrator at Luis Welding & Iron Works, Inc