Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Dispensary Sales Associate
Packs
Stockton, Ca
02.2023 - Current
Checked guests' photo identification for validity and age requirements.
Sold flowers, concentrates and edibles in fast-paced environment.
Restocked supplies and arranged displays.
Maintained strict inventory controls for regulatory compliance across dispensary operations.
Sales Manager
Dillards Retail
Stockton, CA
10.2022 - 02.2023
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Apparel Full Time Lead
Dick Sporting Goods
10.2021 - Current
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Mentored new sales associates to contribute to store's positive culture.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Submitted reports to senior management to aid in business decision-making and planning.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Marked-down clearance items and relocated merchandise to proper store areas.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
Sales Associate
Bookstore Of University Of Pacific
12.2020 - 09.2021
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Processed product returns and assisted customers with other selections.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained records related to sales, returns and inventory availability.
Completed orders and organized product deliveries to meet customer timetables.
Provided positive first impressions to welcome existing, new and potential customers.
Developed, marketed and sold full range of products and support services.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Pier One Imports
07.2019 - 10.2019
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Maintained customer satisfaction with quick and professional handling of product returns.
Provided positive first impressions to welcome existing, new and potential customers.
Developed, marketed and sold full range of products and support services.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Loaded and unloaded merchandise using ladder and pallet jack.
Achieved perfect attendance and on-time record.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.