Autumn Estrada
Walnut,CA
Summary
Motivated and determined to continue my career with FedEx Office, where I can continue to contribute to the company's success by delivering market-leading customer experience and business excellence through quality driven management.
Overview
12
12
years of professional experience
Work History
Senior Store Manager
FedEx Office
08.2021 - Current
- Exceeded sales metrics of products/services while maintaining exceptional customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined store operations by implementing efficient systems/processes that maximize productivity.
Store Manager II
FedEx Office
04.2020 - 07.2021
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Interim Senior Store Manager
FedEx Office
02.2020 - 04.2020
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained store compliance with all safety regulations, legal requirements, and company policies to protect the business.
Store Assistant Manager
FedEx Office
03.2018 - 02.2020
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Production Lead Coordinator
Fedex Office
05.2012 - 03.2018
- Managed a team of production operators, ensuring timely completion of production orders.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Monitored all production workflows, tracking, and quality checking processes.
Skills
- District 13 We Listen SME
- Green Belt Lean Certified
- D13 FY24 SMOM-February
- District 23 CXI SME
- D13 Recruiting & Talent SME
References
- Laurie Ireland, HRA- laurie.ireland@fedex.com
- Briana Morrison, HRA- briana.morrison@fedex.com
- Michael Mata, Flagship Store Manager- michael.mata@fedex.com
- Richard Garcia, Operations Manager-Los Angeles Manufacturing Plant -ricardo.garcia3@fedex.com
Timeline
Senior Store Manager
FedEx Office
08.2021 - Current
Store Manager II
FedEx Office
04.2020 - 07.2021
Interim Senior Store Manager
FedEx Office
02.2020 - 04.2020
Store Assistant Manager
FedEx Office
03.2018 - 02.2020
Production Lead Coordinator
Fedex Office
05.2012 - 03.2018