Autumn Fleenor
Berea,KY
Summary
Compassionate Direct Support Professional with a focus on client advocacy and personalized care. Experienced in implementing tailored support plans and facilitating workshops, enhancing the quality of life for individuals with disabilities.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Sodexo
Berea, KY
08.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on food service protocols and customer service techniques.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Day Training Assistant
Nathaniel House
Richmond, KY
07.2024 - 11.2024
- Facilitated workshops, enhancing participants' skills and knowledge retention.
- Monitored trainee progress and provided feedback to improve performance outcomes.
- Managed administrative tasks related to training logistics and documentation accuracy.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
- Facilitated open communication channels between trainers and participants regarding feedback or concerns, promoting a positive learning environment for all parties involved.
Direct Support Professional
Nathaniel House
Richmond, KY
02.2021 - 11.2024
- Implemented personalized care plans for individuals with disabilities.
- Advocated for clients' needs, coordinating resources and services effectively.
- Led workshops for staff development, focusing on crisis intervention techniques.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with multidisciplinary teams to enhance client support services.
- Trained new staff on best practices for client engagement and care protocols.
- Monitored and documented client progress, ensuring compliance with care standards.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Laborer
Hitaachi
Berea, KY
07.2015 - 06.2019
- Operated heavy machinery to support production line efficiency.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Assisted in material handling and logistics to streamline workflow processes.
- Collaborated with team members to meet project deadlines consistently.
- Implemented safety protocols to reduce workplace accidents and enhance compliance.
- Trained new laborers on operational procedures and equipment usage effectively.
- Maintained accurate inventory records, supporting supply chain management efforts.
- Performed general housekeeping and cleaning tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Operated machinery to ensure efficient production flow and adherence to safety standards.
- Assembled components with precision, maintaining high-quality output in fast-paced environment.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing operational efficiency.
- Trained new team members on assembly processes and machine operation protocols for skill development.
- Collaborated with quality control teams to identify defects and implement corrective actions promptly.
- Improved assembly line processes through continuous evaluation and feedback, increasing overall productivity.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
Corbin High School
Corbin, KYSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Time management
- Staff supervision
- Training and mentoring
- Critical thinking
- Employee training
- First aid and safety
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Health and safety requirements
- Direct patient care
- Patient care
- Disability awareness
- Client transportation
- ADL support
- Progress documentation
- Transportation assistance
- Daily living support
- HIPAA compliance
- Mobility assistance
- CPR certification
- Ability to lift
- Cooking meals
- Housekeeping
Timeline
Front End Supervisor
Sodexo
08.2025 - Current
Day Training Assistant
Nathaniel House
07.2024 - 11.2024
Direct Support Professional
Nathaniel House
02.2021 - 11.2024
Laborer
Hitaachi
07.2015 - 06.2019
High School Diploma -
Corbin High School