Autumn Fournier
Hesperia,CA
Summary
Dedicated caretaker with a proven track record at IHSS Adult Services Program, excelling in housekeeping support and client health monitoring. Skilled in managing budgets and enhancing customer satisfaction through effective communication. Recognized for leadership in task prioritization and staff performance oversight, ensuring a high standard of care and service delivery.
Overview
3
3
years of professional experience
Work History
Caretaker
IHSS Adult Services Program
01.2023 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Call Representative
CNM Roofing
05.2023 - 12.2025
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Attended training to stay up to date with new products and service offerings.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Updated customer records in CRM to document interactions.
- Maintained contact with customers to request referrals.
Education
High School Diploma -
Hesperia Adult School
Hesperia, CASkills
- Housekeeping support
- Medication reminders
- Mobility support
- Lawn care and groundskeeping
Timeline
Call Representative
CNM Roofing
05.2023 - 12.2025
Caretaker
IHSS Adult Services Program
01.2023 - Current
High School Diploma -
Hesperia Adult School