Autumn Frazier
Colorado Springs,CO
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Peak Med
Sales Representative
Junk King
05.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Medical Receptionist
Colorado Center Of Orthopaedic Excellence
09.2021 - 10.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Assistant Manager
Jersey Mike's Subs
03.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Waitress
Roosters Grille And Pizzeria
09.2019 - 04.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Electronics Associate
Walmart
04.2018 - 09.2019
- Greeted all customers with a smile and friendly greeting
- Moved heavy boxes, containers, and pallets with the use of hand trucks and pallet jacks
- Responsible for a set of keys to unlock cases
- Maintaining organization throughout the day
Swim Instructor
Little Fins Swim Academy
03.2017 - 04.2018
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
Education
No Degree - Veterinarian Assisting
Pima Medical Institute
Colorado Springs, COSkills
- Medical Charting
- Medical Billing
- Medical Terminology
- Inpatient Care
- EMR / EHR
- Workflow Optimization
- Attention to Detail
- Appointment Management
- Problem Solving
Timeline
Sales Representative
Junk King
05.2023 - Current
Medical Receptionist
Colorado Center Of Orthopaedic Excellence
09.2021 - 10.2023
Assistant Manager
Jersey Mike's Subs
03.2020 - 09.2021
Waitress
Roosters Grille And Pizzeria
09.2019 - 04.2020
Electronics Associate
Walmart
04.2018 - 09.2019
Swim Instructor
Little Fins Swim Academy
03.2017 - 04.2018
Medical Receptionist
Peak Med
No Degree - Veterinarian Assisting
Pima Medical Institute