Autumn Funmaker
Aberdeen,SD
Summary
Experienced leader in high-volume dining and customer service at McDonald’s, with a strong foundation in money management, cash handling, and operational efficiency. Skilled in team collaboration and process improvement, I aim to leverage these strengths in the finance industry, focusing on financial analysis, budgeting, and optimizing financial operations to drive success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Mcdonald’s
Aberdeen, SD
04.2024 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
Server
DEC
Aberdeen, SD
06.2021 - Current
- Busses and reset tables to keep dining room and work areas clean.
- Arranges and prepares tables for customers to offer memorable experiences to guests and foster repeat business.
- Transports dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Crew Trainer
McDonald's
Aberdeen, SD
11.2021 - 03.2024
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Insurance Sales Intern
Insurance Plus
Aberdeen, SD
08.2022 - 12.2022
- Helped review client insurance policies and suggest coverage options.
- Learned how insurance decisions affect financial planning and budgeting.
Crew Member
Mcdonald’s
Aberdeen, SD
05.2020 - 10.2021
- Greets customers with smile and provided friendly service to professionally handle every need.
- Reduces customer wait times by quickly operating customer window and sales register.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor Of Science - Banking And Financial Services
Northern State University
Aberdeen, SD05-2028
Skills
- Transactions and Cash Handling
- Detail oriented
- Strategic Planning
- Critical Thinking
- Coaching and Development
- Finance and insurance understanding
- Honest and Dependable
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Excellent Communication
Volunteer Experience
- Salvation Army
- Humane Society
- Park’s and Recreation Department
Timeline
Shift Manager
Mcdonald’s
04.2024 - Current
Insurance Sales Intern
Insurance Plus
08.2022 - 12.2022
Crew Trainer
McDonald's
11.2021 - 03.2024
Server
DEC
06.2021 - Current
Crew Member
Mcdonald’s
05.2020 - 10.2021
Bachelor Of Science - Banking And Financial Services
Northern State University