Autumn Gernon
Madison
Summary
Detail-oriented and organized professional with extensive experience in the restaurant industry. Known for multitasking abilities and strong communication skills, with exceptional customer service and excellent cash handling expertise.
Overview
25
25
years of professional experience
Work History
Server
Olive Garden
Madison, WI
10.2024 - 02.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and meet guest expectations.
- Learned menu items thoroughly to effectively communicate offerings and specials to guests.
Sales Associate
Mobil
Mazomanie, WI
03.2021 - 06.2021
- Maintained store appearance through organized displays and cleanliness standards.
- Counted and maintained register and store safe before and after shift.
- Experience stocking and maintaining tobacco products and lottery sales.
Assistant Manager
Iron Skillet Restaurant
Portage, WI
10.1999 - 12.2010
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections/temp checks of equipment/food within the restaurant.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Filled-in for any given position when employees were sick to keep restaurant running smoothly.
- Gave all employees their breaks; I can perform any position in a restaurant, front and back of house.
- Counted and maintained store safe and cash registers accurately.
- Ran the Little Caesars/Dairy Queen within the same complex, performing all above job tasks and more.
Education
High School Diploma -
Portage Turner High School
Portage, WISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Multitasking and organization
- Point of sale (POS) system operations
- Server training
- Positive and professional
- Excellent communication
Timeline
Server
Olive Garden
10.2024 - 02.2025
Sales Associate
Mobil
03.2021 - 06.2021
Assistant Manager
Iron Skillet Restaurant
10.1999 - 12.2010
High School Diploma -
Portage Turner High School