Autumn Gerrity
Knoxville,TN
Summary
Dedicated front office receptionist with 5 years of experience in the dental industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Team Health
12.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure..
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Front Desk Receptionist
Kennedy Dentistry
02.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected any payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Registered Dental Assistant
Winn Smiles
07.2022 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Front Desk Receptionist
Cavity Commandos
04.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Registered De
Pediatric Dentistry of Lebanon
05.2021 - 04.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Took dental images following strict patient protection rules, applying lead aprons.
Registered Dental Assistant
Hayes Family Dentistry
07.2019 - 04.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled and confirmed patient appointments.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Registered Dental Assistant License - Dental Assisting
Tennessee Professional Training Institution
Murfreesboro01.2020
No Degree - Nursing
Roane State Community College
Oak Ridge05.2018
High School Diploma -
Central High School
Knoxville05.2016
Skills
- Customer Service
- Pediatric dentistry familiarity
- Appointment Scheduling
- Payment Processing
- Time Management Capabilities
- Restorative procedures
- Continuing Education Commitment
- Dental Radiography
- Dental office administration
- Insurance Billing
- Dental terminology knowledge
Timeline
Call Center Representative
Team Health
12.2023 - Current
Front Desk Receptionist
Kennedy Dentistry
02.2023 - 12.2023
Registered Dental Assistant
Winn Smiles
07.2022 - 01.2023
Front Desk Receptionist
Cavity Commandos
04.2022 - 07.2022
Registered De
Pediatric Dentistry of Lebanon
05.2021 - 04.2022
Registered Dental Assistant
Hayes Family Dentistry
07.2019 - 04.2020
Registered Dental Assistant License - Dental Assisting
Tennessee Professional Training Institution
No Degree - Nursing
Roane State Community College
High School Diploma -
Central High School