Autumn Gohman
Lino Lakes ,MN
Summary
Over 20 years of experience as a high performer in the financial services industry handling complex transactions across multiple lines of business with a focus on risk and compliance. I have a high level understanding of financial institution procedures, compliance controls, risk management, and loss prevention. I also have over 8 years of experience managing a team of direct reports and facilitating training in both in person and virtual settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Home Mortgage Consultant
Wells Fargo
Blaine , MN
11.2016 - Current
- Build relationships with customers, realtors, builders, and financial professionals
- Interact with customers to understand their needs and provide needs based products and services
- Exercise independent judgment while handling customer transactions maintaining a clear understanding
of policies, procedures, risk and compliance requirements - Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer
communication - Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process
and see the file through to the closing table - Facilitate homebuyers workshops to educate customers and potential home buyers both in person and virtually
Gaming Manager
Centennial HS Football Boosters
Circle Pines , MN
03.2015 - Current
- Hire, Train coach and motivate a team of direct reports
- Perform monthly audits ensuring compliance within state of Minnesota and Gambling Control Board requirements
- Establish procedures to minimize risk and ensure all facilitate training quarterly with all employees
- Independently build and maintain relationships with restaurant owners
- Attend monthly meetings with the board of directors to make decisions on current and future goals for the association
Licensed Personal Banker
Wells Fargo
Coon Rapids, MN
08.2008 - 11.2015
- Reviewed and analyzed moderately complex costumer concerns for possible resolution
- Delivered exceptional customer experience by building relationships through proactively working a book of business
- Maintained deep knowledge and understanding of Wells Fargo’s banking, digital solutions, credit and investment financial solutions and services and proposed appropriate products based on customers needs
- Understood and managed risks by adhering to policies, procedures and controls and ensuring compliance
with applicable laws, rules, and regulations - Trained, mentored and coached other less experienced bankers and tellers both one on one and in group
settings
Education
Associate of Arts - Business Management
Anoka Ramsey Community College
Anoka Skills
- Comfortable navigating multiple computer systems, applications, and utilizing search tools to find
information - Results driven while working in high volume fast paced environments
- Strong ability to multi-task and meet deadlines
- Experience with mentoring, educating and coaching others both in person and virtually
- Excellent verbal, written, and interpersonal communication skills
- Advanced customer service skills
Certification
- Safe Certified
- NMLSR 711801
- Finra series 63 and 65 previously held
References
References available upon request.
Timeline
Senior Home Mortgage Consultant
Wells Fargo
11.2016 - Current
Gaming Manager
Centennial HS Football Boosters
03.2015 - Current
Licensed Personal Banker
Wells Fargo
08.2008 - 11.2015
Associate of Arts - Business Management
Anoka Ramsey Community College