Autumn Green
Jackson
Summary
Detail-oriented professional with a diverse background in customer service and prison security. Known for strong attention to detail and conflict resolution skills, consistently enhancing customer satisfaction and operational effectiveness.
Overview
9
9
years of professional experience
Work History
Owner
Green Standard Cleaning
Jackson
06.2025 - Current
- Cultivated customer relationships, enhancing service satisfaction and fostering retention.
- Strengthened client relationships through dedicated customer service, contributing to overall satisfaction.
- Maintained cleanliness of facility by sweeping, mopping, and vacuuming floors.
- Disinfected high-touch surfaces to ensure a sanitary environment for staff and visitors.
- Oversaw waste disposal, promoting proper recycling practices to maintain a sustainable environment.
- Sanitized restrooms, sinks, and countertops to maintain hygiene standards.
Waitress
Shorty's Grill
Horton
04.2022 - 04.2024
- Delivered exceptional customer service in high-pressure dining environment, ensuring guest satisfaction.
- Took and delivered food and drink orders efficiently, maintaining timely service for guests.
- Resolved customer inquiries and issues promptly, contributing to positive dining experience.
- Maintained cleanliness and organization of dining area consistently.
- Assisted kitchen staff with food preparation and plating tasks.
- Ensured compliance with health and safety regulations throughout service.
Corrections Officer
Michigan Department of Corrections
Jackson
01.2020 - 04.2022
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks and monitored surveillance equipment.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Assisted in managing inmate behavior through conflict resolution techniques to promote a safer facility environment.
- Collaborated with staff to maintain a safe and secure environment.
- Trained new officers on safety protocols and emergency procedures.
- Engaged with inmates to foster positive relationships and support rehabilitation efforts.
- Maintained detailed daily logs of shift activity to ensure accurate record-keeping and accountability.
Animal Caretaker
Crossroads Animal Hospital
Jackson
08.2017 - 07.2020
- Provided daily care for animals, maintaining cleanliness and comfort in living environments to promote well-being.
- Monitored animal health, reporting any changes to veterinarians promptly.
- Assisted with feeding schedules, tailoring diets to individual animal needs.
- Maintained accurate records of treatments and medications administered to animals.
- Engaged with pet owners, offering personalized guidance on animal care and health concerns to enhance pet wellness.
- Cleaned and maintained animal living areas, including cages and tanks, using appropriate materials to ensure a safe habitat.
Education
Bachelor of Arts - Public Service Administration
Siena Heights University
Adrian, MI05-2025
Associate of Arts - Criminal Justice
Jackson College
Jackson, MI05-2018
Skills
- Customer relationship management
- Business operations management
- Customer satisfaction
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
Languages
English
Full Professional
Timeline
Owner
Green Standard Cleaning
06.2025 - Current
Waitress
Shorty's Grill
04.2022 - 04.2024
Corrections Officer
Michigan Department of Corrections
01.2020 - 04.2022
Animal Caretaker
Crossroads Animal Hospital
08.2017 - 07.2020
Bachelor of Arts - Public Service Administration
Siena Heights University
Associate of Arts - Criminal Justice
Jackson College