Autumn Halstead
Douglas, GA,USA
Summary
Dynamic professional recognized for a steadfast commitment to fairness and equity, consistently fostering positive relationships with clients in fast-paced, deadline-driven environments. Expertise in building and training high-performing teams, complemented by a robust customer service background that enhances operational efficiency. Passionate about driving success through effective leadership, collaboration, and innovative problem-solving strategies. Proven ability to navigate challenges while maintaining focus on achieving organizational goals and delivering exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Claims Specialist/Sales Associate
Bryant Roofing
09.2024 - Current
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Xactimate
Bar Manager
Tito's Cantina
06.2022 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and minimize customer satisfaction
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Established and maintained effective communication with staff members to ensure efficient operations.
Operating Partner
Beach Box Cafe
03.2015 - 04.2022
- Created and executed strategies to improve operational efficiency and reduce costs.
- Developed policies and procedures to ensure consistent delivery of service excellence across all departments.
- Ensured compliance with applicable laws, regulations, standards, policies and procedures.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established and maintained relationships with vendors, suppliers, and customers.
- Reviewed financial statements to identify areas for cost savings or revenue improvement.
Education
Associate of Business Administration - Business Administration And Management
Hodges University
Naples, FL05.2013
Skills
- Xactimate Proficiency
- Vendor Management Expertise
- Inventory Management
- Client engagement
- Cost Control
- Budget Development
- Event Coordination
- Settlement Analysis
- Coverage Assessments
- Complex claims consulting
- Verbal communication
Timeline
Claims Specialist/Sales Associate
Bryant Roofing
09.2024 - Current
Bar Manager
Tito's Cantina
06.2022 - 08.2024
Operating Partner
Beach Box Cafe
03.2015 - 04.2022
Associate of Business Administration - Business Administration And Management
Hodges University