Xavier Washington
Claims Specialist and Sales
Montgomery,AL
Summary
Results-oriented Claims Specialist and Automotive Sales Manager with over 20 years of expertise in claims management and sales leadership. Demonstrates proficiency in interpreting complex insurance policies, optimizing claims processes, and delivering exceptional customer satisfaction. Adept at developing impactful sales strategies, nurturing client relationships, and driving teams to exceed performance metrics. Committed to leveraging extensive experience to enhance operational efficiency and expand market presence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Claims Specialist
Independent Claims Specialist
Atlanta, GA
12.2016 - 11.2024
- Over 8 years of comprehensive experience as an Independent Claims Adjuster, providing expert claim evaluation and management services across a wide variety of insurance carriers and firms, specializing in property, casualty, commercial, catastrophe claims, receivership, and disaster recovery.
- Proven track record of effectively handling high volumes of claims, including property damage, auto, liability, and complex specialty claims, for multiple national and regional insurance providers.
- Expertise in working within different lines of coverage, ensuring compliance with carrier-specific guidelines and industry regulations, while consistently exceeding service level agreements (SLAs) for claims resolution.
- Well-versed in using industry-standard software (e.g., Xactimate, Symbility, Guide Wire, Next-Gen, and Enterprise Claim System) to assess damages, write estimates, and generate reports.
- Known for clear communication with policyholders, attorneys, public adjusters, and other stakeholders to resolve claims quickly, efficiently, and with customer satisfaction in mind.
- Successfully handled over 700 claims per year for a diverse group of clients across various sectors, while maintaining a 90% customer satisfaction rate.
- Reduced claims resolution time by 15% for FDEM with Tidal Basin by suggesting that each case handler date and name stamp their handling.
- Guided peers with estimating guidelines, policy language, and state regulations, resulting in timely settlements for clients and greater customer satisfaction.
Brand Specialist
Jack Ingram Porsche Audi Volvo
Montgomery, AL
05.2015 - 11.2016
- Developed and implemented promotional strategies to increase sales in target markets.
- Created and maintained relationships with key customers to ensure repeat business.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Employed basic selling techniques to engage with customers.
- Conducted product demonstrations to explain details, highlight features and show use.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Sales Consultant
Reinhardt Toyota Lexus
Montgomery, AL
02.2014 - 04.2015
- Negotiated deals and handled complaints or objections.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Listened to customer needs to identify and recommend best products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Project Manager
Jasper Roofing, LLC
Kennesaw, GA
06.2013 - 01.2014
- Conducted detailed inspections of residential and commercial roofs to assess condition and identify potential problems.
- Created client estimates based on project specifications, material costs, labor costs, and other factors, such as decking, underlayments, and code items.
- Communicated effectively with customers throughout the entire process from initial consultation through completion.
- Coordinated with suppliers to secure necessary materials on time, while staying within budget constraints.
- Performed quality control checks throughout the roof installation process to ensure adherence to standards.
Fianance Manager
John Bleakley Ford
Lithia Springs, GA
01.2006 - 08.2010
- Collaborated with sales staff to maximize opportunities for profitable deals.
- Evaluated and approved loan applications based on established criteria.
- Utilized financial software and systems to streamline operations and enhance efficiency.
- Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
- Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
Sales Manager
Friendly Ford Lincoln Mercury
Montgomery, AL
04.2004 - 11.2005
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached staff members on effective communication techniques when dealing with customers.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
Education
BBA - Marketing & Professional Sales
Georgia State University
Atlanta, GA05.2013
BBA - Risk Management & Insurance
Georgia State University
Atlanta, GA12-2012
Actuarial Science - Transferred
Florida A&M University
Tallahassee, FLSkills
- Xactimate Proficiency
- Enterprise Claims Management
- Proficient in Negotiation
- Experienced with Microsoft Office Suite
- Attentive Listening Proficiency
- Analytical Problem-Solving
- Thorough Quality Assurance
- Empathetic Leadership Style
Certification
Licensed Claims Adjuster: AZ, CT, FL, GA, IN, KY, LA, MI, MN, NH, OK, SC, TX
Certifications: State Farm Fire & Property, State Farm Auto, Citizens of Florida, California Earthquake, NIFP, LCPIC, TWIA and TFPA Desk Examiner, USAA, CSM
Professional Roles
Title: Claims Specialist
Title: Sales Management
Title: Sales Consultant
References
Available upon request
Notable Clients, Partners, and Roles
- Conifer Insurance: Sedgwick - File Reviewer/Desk Examiner
- State Farm: Alacrity, Eberls, Crawford & Company - Commercial & Property Claim Specialist
- Allstate: Crawford & Company - Supplements and Specialty Claims
- Citizens of Florida: Eberls - CAT Claims Specialist
- FIGA: Custards - Receivership
- TPCIGA: Crawford - Receivership
- FDEM: Tidal Basin - Damage Estimator
- DHS & EM Alaska: Tidal Basin - Damage Inspector and Estimator
Leadership Experience
Master Mason - Participated in community service and organizational activities.
Affiliations
- Golfing
- Fishing
- Community Out Reach
- Continued Learning
Timeline
Independent Claims Specialist
Independent Claims Specialist
12.2016 - 11.2024
Brand Specialist
Jack Ingram Porsche Audi Volvo
05.2015 - 11.2016
Sales Consultant
Reinhardt Toyota Lexus
02.2014 - 04.2015
Project Manager
Jasper Roofing, LLC
06.2013 - 01.2014
Fianance Manager
John Bleakley Ford
01.2006 - 08.2010
Sales Manager
Friendly Ford Lincoln Mercury
04.2004 - 11.2005
BBA - Marketing & Professional Sales
Georgia State University
BBA - Risk Management & Insurance
Georgia State University
Actuarial Science - Transferred
Florida A&M University
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