Autumn Hanes
Cedar Springs Public Schools
Rockford,MI
11
years of professional experience
Experienced childcare and patient support professional with a strong background in safety, behavior management, and compassionate care. Skilled in de-escalation, communication, and building trust in school, transportation, and clinical settings.
Work History
Patient Registration Representative
4 Years 6 Months- Greet and register patients for surgical outpatient orthopedic procedures, while ensuring accurate and timely collection of information.
- Accurately collect and verify patient demographics, insurance and contact information in the electronic medical records (EMR) systems. (Familiar with Adavntix, Citrix and now currently using HST Pathways and HST Patient Management.)
- Collect copayments, deductibles and other patient balances while following established payment and privacy procedures. ( Familiar with WayStar, currently using HST/Clarity)
- Obtained signatures on consent forms, financial notices, and required registration documentation. Maintain confidentiality while handling sensitive patient, medical and financial information.
- Collaborate with healthcare providers, nurses billing team and administrative staff to support a smooth patient experience.
Campus Kids Assistant Teacher
3 Years 10 Months- Supervised and cared for school-age children, fostering a safe, supportive, and engaging environment.
- Plan and facilitate age appropriate activities, including games, arts & crafts, homework help and outdoor activities.
- Ensure children's safety and follow program policies and procedures.
- Communicate with parents about children's behavior and needs. Encourage positive social interactions.
School Bus Attendant
6 Years 8 Months- Working mainly with Special needs & Emotionally impaired students for last several years. Prior to that was preschool and helping with behavior for general education.
- Assist students with boarding, exiting, seating, and other transportation-related needs.
- Supervise students throughout transportation routes and maintain a calm respectful and structured environment.
- Monitored student behavior and respond appropriately to behavioral or emotional needs. Assist in conflicts and de-escalating while prioritizing safety.
- CPR and CPI certified for the position
- Prior to 2015 I had the same position but we had a contract with Michigan Education transportation services (August 2012-July 2015)
Teachers Assistant/ Fremont Wellness Center
3 Years 5 Months- Monitored children closely to ensure compliance with safety procedures.
- Communicated children's needs, progress, and concerns to staff and parents.
- Maintained clean, safe play areas and sanitized shared toys.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Respite Care Provider
1 Year 9 Months- Provided respite care support, ensuring safe supervision and comfort for clients.
- Monitored client wellbeing and reported changes to family members and care teams.
- Administered medication reminders and followed individual care plans accurately.
- Assisted with daily living activities, including meal preparation, hygiene, and light household tasks.
- Built trusting relationships through compassionate companionship and patient communication.
Education
GED
Cosmetology Certification - Cosmetology
Skills
Behavioral techniques
Behavior management
Insurance verification
Payment collection
Patient confidentiality
Patient registration
Customer service
Timeline
Campus Kids Assistant Teacher
Cedar Springs Public Schools
12.2022 - CurrentRead More
Patient Registration Representative
Orthopedic Associates Of Michigan
04.2022 - CurrentRead More
Teachers Assistant/ Fremont Wellness Center
CoreWell Health
05.2018 - 10.2021Read More
Respite Care Provider
Christian Home Services
09.2017 - 06.2019Read More
School Bus Attendant
Dean Transportation
07.2015 - 03.2022Read More
Empire Beauty School
Cosmetology Certification from Cosmetology
Read More
Newaygo East Adult Education
GED
Read More