Autumn Hawkins
Alexandria,VA
Summary
Highly motivated and results-oriented professional seeking a challenging position in Customer Service. Leveraging work experience and education in criminal justice to contribute to organizational growth and drive innovative solutions. Committed to delivering exceptional performance and eager to collaborate with a diverse team while pursuing continuous personal and professional growth
Overview
6
6
years of professional experience
Work History
Home and Entertaining Customer Service Lead
Wegmans
Alexandria, VA
02.2022 - Current
- Demonstrated strong communication skills by liaising with vendors and supply chain support to optimize product availability on shelves.
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
Security Officer
International Spy Museum
Washington, DC
08.2020 - 11.2021
- Efficiently managed access points, performing bag checks and using metal detectors to maintain a secure environment
- Responded to emergency situations by providing necessary resources and promptly contacting external authorities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Team Member
Target
Grove City, OH
10.2018 - 05.2019
- Delivered excellent customer service by addressing inquiries and assisting customers in locating products
- Collaborated with team members to ensure efficient stocking and create a positive work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Catering Server
Levy
Columbus, OH
05.2017 - 05.2019
- Orchestrated catering setups for large groups and prioritized guest satisfaction during events.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Education
Bachelor of Science - Criminal Justice
University Of Maryland
College Park, MD05.2023
Skills
- Attention to detail
- Goal-oriented
- Computer skills
- Strong communication skills (verbal and written)
Timeline
Home and Entertaining Customer Service Lead
Wegmans
02.2022 - Current
Security Officer
International Spy Museum
08.2020 - 11.2021
Team Member
Target
10.2018 - 05.2019
Catering Server
Levy
05.2017 - 05.2019
Bachelor of Science - Criminal Justice
University Of Maryland