Autumn Herbstsomer
Washington
Summary
Dynamic leader with proven expertise in training and mentoring, honed at Braughler's Dairy Queen. Excelled in enhancing customer satisfaction and team productivity through innovative problem-solving and efficient workflow management. Skilled in customer assistance and adept at financial transactions, consistently achieving high accuracy levels. Achieved notable improvements in operational efficiency and customer engagement. Adequately handled money and paperwork throughout each shift.
Overview
5
5
years of professional experience
Work History
Supervisor
Braughler's Dairy Queen
02.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled the nightly deposit and drawers on each shift.
Cashier
Braughler's Dairy Queen
02.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Rack Room Shoes
03.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Encouraged people to sign up for store credit cards.
Education
Associate of Science - Mathematics And Physics
Westminster College
New Wilmington, PA05-2027
High School Diploma -
Washington High School
Washington, PA06-2022
Skills
- Training and mentoring
- Customer assistance
- Problem-solving skills
- Goal oriented
Timeline
Supervisor
Braughler's Dairy Queen
02.2022 - Current
Sales Associate
Rack Room Shoes
03.2021 - 06.2021
Cashier
Braughler's Dairy Queen
02.2020 - 02.2022
Associate of Science - Mathematics And Physics
Westminster College
High School Diploma -
Washington High School