Autumn Hicks
Onalaska,WA
Summary
Dynamic bartender skilled in cocktail preparation, cash handling, and customer engagement. Proven ability to create a welcoming environment and enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Bartender
Garbes Bar and Grill
Chehalis, Washington
09.2024 - 08.2025
- Prepared and served a variety of cocktails to customers.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Engaged with customers to provide excellent service and recommendations.
- Handled cash transactions and processed payments accurately at the register.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
General Manager
The Carlisle Bar and Grill
Onalaska, Washington
10.2022 - 08.2024
- Managed daily operations of a busy bar and grill environment.
- Supervised staff to ensure high-quality customer service and teamwork.
- Oversaw inventory management and ordering to maintain stock levels.
- Monitored financial performance and assisted in budget management processes.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with kitchen staff to maintain food safety and quality standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Server
Berryfields Cafe
Centralia, Washington
06.2005 - 04.2019
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service procedures.
- Handled cash transactions and processed payments with attention to detail.
- Responded promptly to customer inquiries and resolved issues effectively.
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Arts - Criminal Justice
Centralia College
CentraliaSkills
- Cocktail preparation
- Cash handling
- Inventory management
- Customer engagement
- Staff training
- Team leadership
References
References available upon request.
Timeline
Bartender
Garbes Bar and Grill
09.2024 - 08.2025
General Manager
The Carlisle Bar and Grill
10.2022 - 08.2024
Server
Berryfields Cafe
06.2005 - 04.2019
Associate of Arts - Criminal Justice
Centralia College