Autumn Hughes
Pasadena,MD
Summary
I aspire to be a dynamic force who works well under pressure, enjoy
new challenges, a team player who’s dedicated to growing as a
professional within any company.
Overview
7
7
years of professional experience
Work History
Security Officer
Live Casino and Hotels
05.2025 - Current
- Monitored surveillance systems to ensure safety and security of guests and staff.
- Conducted regular patrols of premises to identify and mitigate potential security threats.
- Responded promptly to incidents, providing detailed reports for further investigation.
- Assisted in implementation of emergency procedures during critical situations.
- Trained new security personnel on protocols and operational procedures.
- Ensured compliance with gaming regulations and internal policies during operations.
Spirit Airlines
Operation Agent
Baltimore, MD
03.2023 - 11.2024
- Assisted passengers with check-in procedures and baggage handling.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Coordinated flight schedules and boarding processes for timely departures.
- Utilized reservation systems to manage bookings and ticketing.
Front Desk Agent
Aloft Hotel
Baltimore, MD
08.2021 - 02.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Operated reservation system to manage bookings and accommodate special requests.
- Coordinated with housekeeping to ensure rooms met quality standards for guest satisfaction.
- Handled guest complaints promptly, resolving issues to enhance overall experience.
- Trained new front desk staff on operational procedures and customer service best practices.
- Educated customers on airline policies, procedures, and travel regulations.
Night Auditor
Holiday Inn Express Hotel
Austin, TX
03.2019 - 06.2021
- Conduct nightly audits ensuring accuracy of financial transactions and guest accounts.
- Reconcile daily revenue reports with operational data for consistency.
- Manage front desk operations, providing exceptional customer service to guests.
- Process check-ins and check-outs efficiently while addressing guest inquiries.
- Monitor hotel security systems to ensure guest safety during night shifts.
Education
High School Diploma - Tourism And Hospitality
National Academy Foundation
Baltimore, MD06.2018
Skills
- Report writing
- Superior customer service
- Emergency response
- Complex Problem-solving
- Hospitality services
- Time management
- Microsoft office
- POS systems
Timeline
Security Officer
Live Casino and Hotels
05.2025 - Current
Spirit Airlines
Operation Agent
03.2023 - 11.2024
Front Desk Agent
Aloft Hotel
08.2021 - 02.2023
Night Auditor
Holiday Inn Express Hotel
03.2019 - 06.2021
High School Diploma - Tourism And Hospitality
National Academy Foundation