Autumn Jordan
Jefferson Regional Medical Center
Elizabeth,PA
16
years of professional experience
Built positive customer experiences through seven years of courteous service and dependable issue resolution.,Contributed to patient care for two years with safety-focused healthcare support.,Improved service delivery through fast typing and strong computer technology skills.,Strengthened support interactions through respectful, compassionate care for others' well-being.
Work History
Prescription Benefits Manager
5 Years 2 Months- Led benefits administration oversight, ensuring accuracy across eligibility, enrollment, and claims processes.
- Managed employee benefits inquiries, resolving complex issues with clear guidance and timely follow-up.
- Directed compliance reviews for plan administration, maintaining alignment with federal and state requirements.
- Coordinated vendor relationships to support benefits delivery, service quality, and issue resolution.
- Analyzed benefits data to identify processing gaps and improve operational consistency.
- Reviewed plan documentation and communications for accuracy, clarity, and regulatory adherence.
- Audited benefit programs and agreements to optimize service delivery.
- Assessed client requirements and developed targeted benefits solutions.
- Educated new hires about different benefit plans.
- Improved benefits communication, resulting in increased employee understanding and participation.
- Kept programs in line with plan structure, company policy and legal requirements.
- Optimized benefit plan administration by implementing efficient record-keeping systems and processes.
- Evaluated existing pension plans and recommended improvements to ensure long-term financial stability for participants.
Environmental Services Associate
10 Years 1 Month- Responsible for maintaining a clean and sanitized environment for patients and their families, as well as maintaining a healthy and safe working environment for staff.
- Working with technology to recieve and complete work tasks.
- Using Outlook for work emails, and Skillport for work related learning.
- Excellent communication skills.
Hospitaly and Guest Services
1 Year 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales and Customer Service Associate
2 Years 5 Months- Responsible for providing customers with an exceptional shopping experience.
- Co-managing on the night shift.
- Responsible for taking and making orders, as well as collecting payment for orders and products.
- Proficient in taking phone calls, and providing efficient, easy to read memos and orders.
Sales and Customer Service Associate
2 Years 1 Month- Responsible for providing customers with an exceptional shopping experience.
- Co-managing on the night shift.
- Responsible for taking and making orders, as well as collecting payment for orders and products.
- Proficient in taking phone calls, and providing efficient, easy to read memos and orders.
Child Care Associate
1 Year 6 Months- Responsible for the care and welfare of children.
- Providing nutritional meals.
- Assisting in the interaction, and aiding in the development of social skills of children.
- Maintaining a clean, and safe environment for children and staff.
- Assisting with the enrolment process.
- Processing important information about the child, such as contact/emergency contact as well as health / allergy information.
- Collecting payment for service.
Education
Associate of Arts - Graphic Design
High School Diploma
Skills
Customer needs were met through customer service experience.
Accurate
organized work supported smooth daily operations.
New tasks and objectives were learned quickly.
Efficient performance helped maintain steady workflow.
Kind
compassionate service improved customer experience.
Dedicated
loyal work strengthened team trust.
Timeline
Prescription Benefits Manager
CarelonRx
09.2021 - CurrentRead More
Hospitaly and Guest Services
Holiday Inn Express Hotel
08.2020 - 09.2021Read More
Environmental Services Associate
Jefferson Regional Medical Center
10.2016 - CurrentRead More
Sales and Customer Service Associate
Giant Eagle
05.2014 - 10.2016Read More
Sales and Customer Service Associate
Wal-Mart
02.2012 - 03.2014Read More
Child Care Associate
Adventure Time Day Care
02.2011 - 08.2012Read More
Art Institute of Pittsburgh
Associate of Arts from Graphic Design
Read More
Elizabeth Forward School District
High School Diploma
Read More