AUTUMN JOURNEAU
EZLoans
Canton,Michigan
3
years of professional experience
Detail-oriented professional with hands-on experience in residential loan processing, borrower communication, documentation, underwriting support, and market research. Skilled at managing detailed information, coordinating with clients and internal teams, and maintaining accuracy in fast-paced environments. Known for strong organization, dependable follow-through, and a client-focused approach. Seeking to apply mortgage and financial services experience in banking, lending, or related roles.
Work History
Loan Officer Assistant
8 Months- Assisted loan officers in processing residential mortgage applications by collecting and reviewing borrower documentation, maintaining accurate loan files, communicating with clients and third-party vendors, tracking underwriting conditions, ensuring regulatory compliance, and providing exceptional customer service throughout the loan process.
- Supported 150+ mortgage loan closings annually, approximately $35M in loan volume.
- Maintained 97% documentation accuracy, reducing underwriting delays.
- Assisted 20–25 borrowers per week, providing timely updates and document collection.
- Collaborated with cross-functional teams to streamline the loan process and consistently meet performance goals.
Restaurant Manager
9 Months- Oversaw daily operations, including inventory management and staff scheduling.
- Trained, supervised, and supported team members to maintain service and performance standards.
- Managed cash handling, opening and closing procedures, and register reconciliation.
- Fostered a collaborative, customer-focused work environment.
Marketing
1 Year 11 Months- Conducted market research to identify consumer trends, target audiences, and competitor strategies.
- Analyzed vehicle preferences, pricing ranges, and feature demand to support advertising campaigns.
- Evaluated local market data to inform recommendations and campaign planning.
- Monitored competitor promotions and pricing across nearby dealerships.
Education
High School Diploma
Graduating year: 2021
Skills
Mortgage Operations
Loan Processing Support
Borrower Communication
Documentation Review
Underwriting Coordination
Market Research
Regulatory Compliance
Client Relationship Management
Pipeline Tracking
CRM Software
Microsoft Office
Problem Solving
Time Management
Salesforce
Arive
Zoom / Teams
Five9
Teli AI
Accomplishments
- Sales Awards
Timeline
Loan Officer Assistant
EZLoans
01.2026 - CurrentRead More
Restaurant Manager
Vivio’s Food & Spirits
04.2025 - 01.2026Read More
Marketing
AD Fox Advertising
04.2023 - 03.2025Read More
Center Line High School
High School Diploma
Read More