Autumn Koch
Detroit
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Olive Garden through exceptional service and sales expertise. Skilled in multitasking and team collaboration, consistently increasing guest retention. Excels in cash handling and fostering warm customer relationships, demonstrating a strong work ethic and hospitality service expertise.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Olive GArden
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess
Olive Garden
10.2023 - Current
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Southgate Anderson Highschool
Southgate, MI06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Sales expertise
Certification
- First Aid Certification - American Red Cross.
- OSHA Certified
- ServSafe Food Handler's Certification
Timeline
Server
Olive GArden
11.2024 - Current
Hostess
Olive Garden
10.2023 - Current
High School Diploma -
Southgate Anderson Highschool