Autumn Lance
Cypress,TX
Summary
As the Director of The Nanny League, I orchestrate the organization's operations, focusing on impeccable service delivery and client satisfaction. Leading a proficient team, I strategically match skilled nannies with families, cultivating enduring relationships and ensuring seamless placements. I drive initiatives to expand our clientele, fortify brand recognition, and refine service quality, remaining attuned to industry dynamics and best practices. With a flair for communication and collaboration, I nurture trust among clients and nannies, adeptly resolving issues and fostering mutual success. Proficient in operational optimization, I reduce costs and enhance efficiency while upholding stringent quality standards and regulatory compliance. A proactive Relationship Officer, I prioritize exceptional customer experiences, leveraging analytical acumen to devise pragmatic solutions and propel organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Client Relations
The Nanny League
06.2022 - Current
- Client Relationship Management: Develop and nurture relationships with clients to understand their childcare requirements, preferences, and expectations. Serve as the main point of contact for client inquiries, concerns, and feedback.
- Candidate Matching: Collaborate with our recruitment team to identify and select highly qualified nanny candidates that align with client preferences and specifications. Ensure the highest level of satisfaction for both clients and candidates throughout the placement process.
- Business Development: Proactively identify opportunities to expand our client base and develop new partnerships within the childcare industry. Implement strategies to enhance client retention and loyalty.
- Client Consultation: Provide expert guidance and advice to clients on childcare best practices, industry trends, and relevant legal and regulatory requirements. Offer personalized solutions to meet each client's unique needs.
- Team Leadership: Lead and mentor a team of client relations associates to deliver exceptional service and support to our clients. Foster a positive and collaborative work environment focused on achieving collective goals.
8th-GRADE SOCIAL STUDIES TEACHER
Smith Middle School
01.2020 - 05.2024
- Develop training programs and materials for new employees and deliver continued education
- Cultivate relationships with stakeholders to foster a growth mindset
- Campus Performance Objectives Committee Member collaborating with stakeholders discussing campus directives and climate
- Collaborate with Social Studies team to create curriculum and review data to drive instruction.
- Self-motivated, with a strong sense of personal responsibility.
HEAD VOLLEYBALL COACH
Victoria East High School
01.2017 - 01.2020
- Managed a team of adult coaches responsible for growing their individual teams of student-athletes
- Trained and engaged student-athletes in challenging yet encouraging volleyball and team building activities.
TEACHER/COACH
A&M Consolidated High School
01.2014 - 01.2017
- Enhanced classroom management by implementing clear expectations, routines, and consequences for students.
- Improved student communication skills by incorporating group activities and presentations into the curriculum.
EVENT COORDINATOR/PROMOTIONAL MARKETING COORDINATOR
Woodbolt Distribution
01.2012 - 01.2014
- Responsible for event contracts and financial agreements, creating booth designs, product/promotional planning, event staffing, travel logistics, and marketing collateral.
Education
Masters in Educational Leadership -
University of Houston-Victoria
12.2020
B.B.A. in Marketing -
Texas A&M University
01.2013
Skills
- Relationship Management
- Customer Satisfaction
- Data Analysis
- Sales Strategy
- Business Development
- Conflict Resolution
- Project Management
- Strategic Planning
- Client Retention
- Performance Metrics
- Team Leadership
- Networking Abilities
- Organizational Skills
Certification
- Principal as Instructional Leader (Texas) and GT Social Studies 8-12th Grade Educator
- First Aid/CPR
References
- Available Upon Request
Timeline
Director of Client Relations
The Nanny League
06.2022 - Current
8th-GRADE SOCIAL STUDIES TEACHER
Smith Middle School
01.2020 - 05.2024
HEAD VOLLEYBALL COACH
Victoria East High School
01.2017 - 01.2020
TEACHER/COACH
A&M Consolidated High School
01.2014 - 01.2017
EVENT COORDINATOR/PROMOTIONAL MARKETING COORDINATOR
Woodbolt Distribution
01.2012 - 01.2014
Masters in Educational Leadership -
University of Houston-Victoria
B.B.A. in Marketing -
Texas A&M University