Autumn Lee
Royal Oak,MI
Summary
Proven Area Operations Manager with a track record of enhancing customer satisfaction and team productivity at Dave and Buster’s. Expert in operational efficiency and performance analysis, I excel in interpersonal communication, significantly reducing workplace accidents and inventory discrepancies. Skilled in fostering a positive work environment, my strategies ensure compliance and boost morale.
Overview
8
8
years of professional experience
Work History
Area Operations Manager
Dave and Buster’s
03.2022 - Current
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
Bartender
Dave and Buster’s
09.2016 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Sign Language Studies - Sign Language
Madonna University
Livonia, MI03.2018
Skills
- Performance Analysis
- Excellent interpersonal skills
- Operational Efficiency
- Knowledge of performance tracking
Timeline
Area Operations Manager
Dave and Buster’s
03.2022 - Current
Bartender
Dave and Buster’s
09.2016 - 03.2022
Sign Language Studies - Sign Language
Madonna University