Autumn Lively
Longview,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Highly enthusiastic customer service professional with client interface experience. I also have20+ yrs experience in customer service, call center and more skills, ask for more insight. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
28
28
years of professional experience
1
1
Language
Work History
CEO/Founder
Country Rockin Services,LLC
Longview
07.2020 - Current
- Managed, maintained and prepared financial statements and reports
- Updated and maintained general ledger information
- Resolved accounting discrepancies with critical thinking and thorough research
- Managed payroll for 150+ employees, calculating hours, time off and commissions
- Maintained vendor records and accounting histories, tracking purchases to reduce errors
- Issued receipts, invoices and billing statements
- Supported accounts payable and receivable staff with invoicing, depositing and processing payments
- Made bank deposits and processed cash
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Improved call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work
- Kept accurate records of revenue, expenditures and payments
- Reconciled bank accounts, expense accounts and unbudgeted expenditures
- Computed and deducted taxes, benefits and financial obligations from employee salaries
- Balanced and reconciled discrepancies in financial records
- Processed employee salaries and wages using payroll systems
- Recorded, stored and analyzed information using accounting software
- Submitted employee and organization tax forms and returns to taxation authority
- Met tax obligations through timely filings and payments
- Oversaw team of specialists managing multiple shifts of call center associates
- Coordinated hiring, performance reviews and training for call center staff
- Directed monthly staff meetings to deliver updates, concerns and workflow changes
- Empowered employees to independently resolve problems and disputes
- Covered daily office workloads with optimized staffing and resource allocation
- Enforced team adherence to quality standards, deadlines and proper procedures
- Resolved escalated customer complaints and answered questions regarding policies and procedures
- Motivated employees to continuously grow knowledge and enhance abilities.
Seasonal Tax Associate
Intuit TurboTax Live
Longview
02.2020 - Current
- Used company software to record client data and maintain organized files
- Prepared and filed payroll tax returns and sales tax returns
- Educated taxpayers on liability, processing requirements and liabilities
- Prepared simple and complex tax filings for individuals and businesses
- Assisted taxpayers with completing forms by furnishing sufficient and accurate information.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Communicated with clients (over 700 incoming phone calls and chats) regarding tax situations, providing guidance on financial decisions.
Hostess
Copelands of New Orleans
Longview
06.2015 - 07.2020
- Maintained seating charts to optimize station rotations
- Cleaned tables and arranged settings to comply with sanitation requirements
- Anticipated guest needs for personalized and seamless service
- Guided customers to tables, presented menus and offered information on daily specials
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Directed front-of-house staff in customer service, order taking and food delivery
- Coordinated server assignments and schedules on behalf of restaurant management
- Jumped in to handle sidework, deliver food and bus tables to backup servers
- Trained new servers on foodservice and safety protocols, conflict mediation skills and sales strategies
- Built positive relationships with regular guests, learning names, orders and special preferences.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for Cajun style restaurant with social relevancy and intentionality.
Service Advisor
Allen Samuels ETD
Tyler
08.2014 - 06.2015
- Communicated with customers regarding vehicle issues and potential repairs
- Contributed to repeat and referral business by using strong customer service and problem solving skills
- Estimated repair costs based on parts and labor prices
- Prepared service appointment work orders based on customer information and initial assessments
- Verified client insurance information and determined coverage needs
- Provided suggestions regarding warranties, estimates and part prices
- Generated accurate bills for services rendered and processed payments to settle accounts
- Accompanied clients on test drives and addressed questions and concerns
- Consulted with mechanics on vehicle requirements and labor
- Improved quality of service by recommending process enhancements and new service offerings
- Satisfied customers with expert support before, during and after service appointments
- Developed long-term relationships with customers to promote continued business
- Maintained knowledge of products and services to provide options to customers
- Called customers to detail service changes, prices and car pick-up times
- Planned regular preventive service appointments to accommodate customers' usage patterns.
Service Advisor
Cecil Atkission Chrysler Dodge Jeep
Orange
06.2012 - 08.2014
- Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
- Maintained 1.75% customer service satisfaction rating
- Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments
- Estimated repair costs based on parts and labor prices
- Satisfied customers with expert support before, during and after service appointments
- Improved quality of service by recommending process enhancements and new service offerings
- Consulted with mechanics on vehicle requirements and labor
- Called customers to detail service changes, prices and car pick-up times
- Verified client insurance information and determined coverage needs.
Accounting Specialist
Lively Cadillac-GMC
Longview
11.1995 - 06.2014
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Tracked funds, prepared deposits and reconciled accounts.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
- Managed payroll operations for team of 50-100 employees.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Initiated weekly payroll procedures and provided accurate and on-time compensation for employees.
Education
Bachelor of Science (B.S.): Web Development -
Full Sail University
Winter Park, Florida08.2025
GED -
Kilgore College
Kilgore, Texas01.1996
Skills
- Energetic work attitude
- Courteous demeanor
- Telecommunication skills
- Strong communication skills
- Recordkeeping
- Human resources
- Operational Efficiency
- Customer Relations
- Intuit QuickBooks
- Account Management
- Business Administration
- Staff Management
- Profit & Loss
Accomplishments
- Customer Interface
- Proficient in Reynolds & Reynolds, ADP, Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, Express, Quickbooks Online and Desktop, FreshBooks, ProConnect Tax and accounting
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Work from home optionCareer advancementWork-life balanceCompany CultureTeam Building / Company RetreatsFlexible work hoursPersonal development programsTimeline
CEO/Founder
Country Rockin Services,LLC
07.2020 - Current
Seasonal Tax Associate
Intuit TurboTax Live
02.2020 - Current
Hostess
Copelands of New Orleans
06.2015 - 07.2020
Service Advisor
Allen Samuels ETD
08.2014 - 06.2015
Service Advisor
Cecil Atkission Chrysler Dodge Jeep
06.2012 - 08.2014
Accounting Specialist
Lively Cadillac-GMC
11.1995 - 06.2014
Bachelor of Science (B.S.): Web Development -
Full Sail University
GED -
Kilgore College