Autumn Manquero
Murfreesboro, TN,TN
Summary
Dynamic Office Manager with a proven track record at Helloplumbing, excelling in workflow optimization and customer service. Skilled in policy implementation and financial tracking, I enhanced operational efficiency and increased customer satisfaction through effective communication and training initiatives. Committed to fostering a collaborative environment and driving continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Helloplumbing
Murfreesboro, TN
2022 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office policies to enhance administrative efficiency.
- Coordinated scheduling for team meetings, optimizing time management across departments.
- Oversaw vendor relationships, negotiating contracts to improve service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Gourmet Barista
Espresso Rosetta.
Livermore, CA
2015 - 2019
- Prepared and served high-quality espresso beverages with attention to detail.
- Maintained cleanliness of workstations and equipment to ensure compliance with health standards.
- Assisted customers in menu selection, providing recommendations based on preferences.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Department Manager
HomeDepot.
Flagstaff, AZ
2010 - 2014
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Developed training programs to enhance team performance and operational knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated staff schedules to maximize coverage during peak hours and improve customer service.
- Fostered a collaborative work environment by encouraging open communication among team members.
- Mentored junior staff, providing guidance on best practices and company policies for improved efficiency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
GED -
Homeschooled
Flagstaff, AZ06.2017
Skills
Customer service
Office management
Organizational skills
Office administration
Clear oral/written communication
Scheduling and calendar management
Bookkeeping
Conflict management
Training and coaching
Policy implementation
Workflow optimization
Financial tracking
Staff training
Meeting planning
Timeline
Office Manager
Helloplumbing
2022 - Current
Gourmet Barista
Espresso Rosetta.
2015 - 2019
Department Manager
HomeDepot.
2010 - 2014
GED -
Homeschooled