Autumn-Marie Aguero
Texas
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional service skills at Cielo Tx to boost sales and satisfaction. My background in healthcare, including roles at Shannon Medical Center, honed my patient care and HIPAA compliance abilities. Proven in team collaboration and performance improvement, I consistently exceed employer expectations without compromising quality or safety.
Overview
6
6
years of professional experience
Work History
Server
Cielo Tx
San Angelo, Texas
11.2024 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Filled condiments and napkin containers during slack periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Medical Assistant
Shannon Medical Center
San Angelo, Texas
01.2024 - Current
- Administered medications under physician's supervision.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant
WTH
San Angelo, TX
07.2023 - 12.2024
- Administered medications under physician's supervision.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Call Center Representative
Performantcorp
San Angelo, Texas
01.2021 - 07.2022
- Worked with third-party vendors to address and clear loan closing requirements.
- Answered questions and advised customers regarding loans and transactions.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Provided quotes and loan status updates to clients in a timely manner.
Tier 1 Associate
Icrossing
San Angelo, Texas
01.2020 - 01.2021
- Answered questions and advised customers regarding loans and transactions.
- Compiled and verified financial documents necessary for loan processing.
- Provided quotes and loan status updates to clients in a timely manner.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
Customer Service
Dillards Department Store
Arlington, Texas
09.2018 - 09.2019
- Handled escalated customer service matters professionally.
- Greeted patrons and provided excellent customer service.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Created reports summarizing daily customer service activities.
- Handled returns and exchanges according to company policies.
- Bagged or packaged purchases and wrapped gifts.
Education
Bachelor of Science - Nursing
Angelo State University
San Angelo, TX05-2026
Associate of Science - Nursing
Mountain View College
Dallas, TX04-2026
Skills
- Beverage preparation
- Daily specials memorization
- Performance improvement
- Strong work ethic
- Upselling techniques
- Positive and professional
- Exceptional customer service
- Food and beverage pairings
- Team collaboration
- Food sales and promotion
- Wine service
- Liquor, wine, and food service
- Cash handling
- Monitoring fluids
- Patient care and safety
- Healthcare ethics
- Patient care
- HIPAA
- Behavior redirection
- Patient assessments
- Medical terminology
- Medical records management
- Vital signs monitoring
- Recording vital signs
- First Aid/CPR
Timeline
Server
Cielo Tx
11.2024 - Current
Medical Assistant
Shannon Medical Center
01.2024 - Current
Medical Assistant
WTH
07.2023 - 12.2024
Call Center Representative
Performantcorp
01.2021 - 07.2022
Tier 1 Associate
Icrossing
01.2020 - 01.2021
Customer Service
Dillards Department Store
09.2018 - 09.2019
Bachelor of Science - Nursing
Angelo State University
Associate of Science - Nursing
Mountain View College
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