AUTUMN MCCROREY
Rock Hill,SC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Multiple years of hands-on experience along with a strong business-related academic knowledge.
Overview
8
8
years of professional experience
Work History
Human Resources Representative
Ross Stores, Inc
06.2023 - Current
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in People Soft and Kronos.
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Office Supervisor-Operations
FedEx Freight
06.2021 - Current
- Lead, manage, educate, and develop employees focusing on retention and growth for 20 direct reports
- Assist HR with recruiting support including but not limited to: Sourcing resumes of candidates (both internal and external) in response to an office related company job posting and other sensitive concerns
- Scheduling, planning, and conducting office interviews
- Oversee orientation, training, and onboarding of new office hires
- Conducting termination documentation.
- Standardized office structures and processes to promote collaboration and increased performance.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
Service Center Support
FedEx Freight
10.2017 - 06.2021
- Assisted city operations, including checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc
- Assisted customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
- Trained new staff members on company policies and center expectations.
- Utilized proper tools and materials to adhere to safety guidelines.
Human Resources Assistant Intern
Greenwood Chamber of Commerce
08.2015 - 12.2015
- Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations, etc.)
- Coordinated itineraries and scheduled appointments for human resources staff.
- Answered and redirected incoming phone calls for office.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in job fairs to recruit new talent.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Master of Science - Management
Lander University
12.2021
Bachelor of Science - Business Administration
Lander University
05.2017
Skills
- Interpersonal skills
- Staff Management
- Customer Relations
- Conflict resolution
- Microsoft Office suite
- Organization skills
- Written and oral communication
- Report Preparation
- Employee Relations
- Training Development
- Confidential Document Control
- Data Evaluation
Timeline
Human Resources Representative
Ross Stores, Inc
06.2023 - Current
Office Supervisor-Operations
FedEx Freight
06.2021 - Current
Service Center Support
FedEx Freight
10.2017 - 06.2021
Human Resources Assistant Intern
Greenwood Chamber of Commerce
08.2015 - 12.2015
Master of Science - Management
Lander University
Bachelor of Science - Business Administration
Lander University