Raquel Graham

DHL Supply Chain – Annville, PA
January 2025 – Present

• Manage and review the weekly payroll process, ensuring accuracy and resolving discrepancies promptly.
• Serve as the primary HR contact for associates, addressing employee relations concerns and providing guidance on HR policies and procedures.
• Assist with new hire orientation and onboarding, including setting up employee profiles in Kronos and coordinating with internal teams to resolve system discrepancies.
• Maintain confidential HR records and handle sensitive employee information with discretion.
• Support employee relations initiatives by regularly engaging with hourly associates to build trust and proactively address concerns.
• Assist with ADA processes and workplace investigations while ensuring adherence to company policies and compliance standards.
• Lead Associate Relations Committee initiatives to support employee engagement and workplace culture.
• Manage site digital communication boards and internal HR messaging to ensure associates receive timely updates.
• Provide assistance with the Employee Opinion Survey to help ensure strong participation and gather valuable feedback that supports continuous improvement across the organization.
• Coordinate HR support for Open Enrollment, making information accessible across multiple shifts.
• Manage the implementation of new digital signage across the facility, ensuring a successful rollout.

• - Review, transmit and manage weekly payroll process. Reconcile any issues that occur.
• - Use considerable judgment and initiative to determine the approach or action to take in non-routine situations.
• - Perform broad range of administrative details of highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions.
• - Serve as central communication point for associates on human resource and associate relations items.
• Scheduled and conducted new employee orientation.
• - Setting up new hires profile in Kronos and communicating with the AboutTime team might there be any discrepancies.
• - Being exposed for growth and developmental purposes on ADA process to follow.
• - Being exposed on following the necessary steps when conducting an investigation.
• - Helped with the preparation of town hall meeting slides.
• - Assisted with Open Enrollment making myself available through different shifts and providing a flexible schedule.
• - Assisted our Operations team with the process and execution of a successful EOS.
• - In charge of our Associate Relations Committee
• - Walk the floor and engage with our hourly associates with the goal of earning their trust.
• - Participate in PD with the desire to communicate to our associates any HR updates or upcoming events.
• - In charge of the site communication digital boards
• - AFC piloted the new digital signage; I managed the entire process with an successful execution of the same.

• Control the flow of product into and through the warehouse, make sure trailers are properly inspected, assign loads, print proformas from S4, provide correct BOLs to drivers, communicate with supervisors when issues need to be addressed, and effectively communicate with others.
• Developed strong organizational and problem-solving skills through the implementation of effective scheduling strategies.
• Utilized a variety of tools and techniques to improve task efficiency and accuracy.
• Reminded managers of important deadlines and engagements.

• Source a high volume of candidates to work within the Distribution Centers through a variety of recruitment methods such as employee referrals, internet, cold calling, and job fairs
• Conduct brief phone screens and coordinate interviews to ensure the most qualified candidates are selected
• Maintain a candidate status and fulfillment report on a weekly basis to ensure all staffing level requirements are met in order meet the facility demand

• The Resource & Referral Specialist provides resource and referral services to the public, to low-income families and to TANF participants who are residents of Montgomery County
• The Resource and Referral Specialist assists residents in identifying and finding quality early learning programs, applying for subsidized childcare, applying for social service programs, and obtaining any goods and services that they need for themselves or their families
• Assisted in developing policies and procedures related to referral processes.
• Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.