Charlene Conrad
TJX Companies
Rutland,MA
30
years of professional experience
Dedicated Human Resources Administrator possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create positive work environment.
Work History
Human Resources Representative
1 Year 9 Months- Responded to and managed and average of 35 associates inquiries per day regarding all Leaves of Absences (LOA)
- Initiate, document and follow up on associate's LOA
- Prepare and provide necessary document for LOA
- Adhere to local, state and federal regulations regarding LOA
- Maintain accurate records and gathered all documentation and key details necessary
- De-escalate situations involving dissatisfied associates offering patience and support
- Guide associates through navigating LOA process
- Troubleshooting and resolving issues using knowledge of HR policies and procedures
- Other LOA Human Resource projects as needed
Classroom Assistant
8 Years 7 Months- Documented student behaviors, interventions and results to assist lead teacher
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
- Worked with individual students to provide personalized educational, behavioral and emotional support
- Prepared instructional materials for group and one-on-one use
- Met with team of professionals from different disciplines to implement comprehensive action plan
- Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Distributed learning materials such as worksheets, textbooks and supplemental activities
- Supported instructor with test administration, curriculum development and assignment grading
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Assisted and mentored students in groups to review lesson teachings
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and excellent listening skills
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
Human Resources Administrator
5 Years 2 Months- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures
- Maintained current understanding of state and federal policies such as EEO and ADA
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Answered questions from employees regarding health benefits and 401k options in person, over phone and by email
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Updated HR database with new employee information, changes in benefits and other details on daily basis.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Reviewed job applications to identify, and recommend optimal candidates.
- Managed employee exit interviews and paperwork.
Education
Bachelor of Science - Psychology
Skills
Pre-employment screening
File and records management
HRIS
Benefits administration
Customer service
Excellent written and verbal communication skills
Detail-oriented
Timeline
Human Resources Representative
TJX Companies
12.2021 - 09.2023Read More
Classroom Assistant
Wachusett Regional School District
01.2011 - 08.2019Read More
Human Resources Administrator
Accenture
01.1994 - 03.1999Read More
Worcester State University
Bachelor of Science from Psychology
Read More