BRANDEE MAYFIELD
Houston,TX
Summary
Well-qualified Human Resources Administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Human Resources Representative
United Airlines
Houston, TX
02.2023 - Current
- Proposed and implemented solutions to process USPS applications quicker, resulting in less involvement
from ramp agents, and a quicker turnaround to get compliant - Key contributor to get 100’s of ramp agents compliant with USPS as a result of the USPS Station Audit.
- Led the Employee Ready Center team and resolved case escalations.
- Improved workflow efficiencies such as the implementation of the Expanded Focus Investigation (EFI) fields in Taleo and ServiceNow, allowing Talent Acquisition to have a clear line of site for ramp candidates requiring additional investigations.
- Shifted tasks to IGT to help reduce the time needed to process applications, which allowed more time to work on other areas of our responsibilities.
- Gained knowledge of adjudicating Flight Attendant and Ramp backgrounds.
- Daily review of DOT forms in preparation for the yearly FAA DOT Audit.
Support Representative-Badging & Fingerprinting
United Airlines
HOUSTON, TX
02.2022 - 02.2023
- Daily printing of badges for monthly corporate renewals, retiree’s and new hires.
- Daily monitoring help Hub cases for corporate badging.
- Helped with the IAH badging project.
- Daily support for Inflight badges.
- I9 support for Inflight-Updating Section 2 of I9’s day of Flight Attendant graduation.
- Provide weekly support for fingerprinting new hire Flight Attendants
- Assisted the Backgrounds Clearance Team with USPS applications and cases in Accurate.
- Participated in the DOT Audit for the Backgrounds Clearance Team
Human Resources Representative
United Airlines
HOUSTON, TX
06.2019 - 12.2020
- Case management support for employees during the recruiting process.
- Daily interactions with recruiting to resolve any issues in the field via email and phone.
- Review and update candidate information in TALEO\STAR\MTB.
- Access the FBI database and process fingerprints for employees.
- Assisted in adjudication of backgrounds for employees.
- Participated in Special Projects (Auto-bot Project and TSA Audit 2015-2020).
- Assisted in training new employees in the HR department.
- Processed all return-to-work employee’s.
Senior Processor
United Airlines - Corestaff Contract
HOUSTON, TX
01.2011 - 2019
- Review and process all sales reports from international stations.
- Reach out to the field for discrepancies with sales reports and adjustments.
- Prepare and distribute weekly excel sales report spreadsheets to managers and stations.
- Assisted in prepping and scanning ticket documents.
Data Entry Clerk
United Airlines - Corestaff Contract
HOUSTON, TX
01.2011 - 2019
- Data Entry of applicable Payable Audit documents into Pasco/RASCAL and SIS (Simplified Interline Settlement) systems.
- Assist with various other Payable Audit duties such as batch processing of reject/rebill memo slips to outgoing billing.
- Accurate Pasco/RASCAL data entry of carrier details for all down-line processes. Continually learning various facets of billing.
- Assuring accurate validation of incoming billings to support the Payable Audit process.
Processor
United Airlines - Corestaff Contract
HOUSTON, TX
01.2011 - 2019
- Open, sort, print and input data from all incoming US Mail, faxes, email and courier delivery
- Scan documentation into Accounting Systems
- Processed ticket refunds via the Rascal system
- Error queue proration for Domestic and International tickets
- Provide proration values supporting timely and accurate passenger revenue and interline billings.
- Working knowledge of Rascal system, Shares, and tax database
Skills
- HR policies and procedures
- Onboarding process
- Background checks
- Report preparation
- Complex Problem-solving
- Staff management
- Training development
- Pre-employment screening
- Paperwork verification
- Willingness to learn
- Teamwork
- Problem-solving abilities
- Attention to detail
- Time management
Timeline
Human Resources Representative
United Airlines
02.2023 - Current
Support Representative-Badging & Fingerprinting
United Airlines
02.2022 - 02.2023
Human Resources Representative
United Airlines
06.2019 - 12.2020
Senior Processor
United Airlines - Corestaff Contract
01.2011 - 2019
Data Entry Clerk
United Airlines - Corestaff Contract
01.2011 - 2019
Processor
United Airlines - Corestaff Contract
01.2011 - 2019