Autumn Miller
Hattiesburg,MS
Summary
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Mississippi.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering 2.5-year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
4
4
years of professional experience
Work History
Emergency Dispatcher
AAA Ambulance Service
Hattiesburg, MS
02.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Medical Receptionist
Hattiesburg Clinic
Hattiesburg, MS
08.2020 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Checked patient insurance, demographic and health history to keep information current.
Background Includes E-911 Automatic Call Distribut
Forrest General Hospital
Hattiesburg, MS
06.2019 - 09.2021
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Used Epic to maintain records of patient care, condition and progress and reported and discussed observations.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Quickly responded to codes and cardiac monitor alarms.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Applied orthopedic devices like traction and OCL splints.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Identified issues, analyzed information and provided solutions to problems
- Handled numerous calls per day to address customer inquiries and concerns
Education
Associate of Arts - Medicine (Pre-Medicine)
Jones County Junior College
Ellisville, MS05.2025
GED -
Jones County Junior College
Ellisville, MS06.2018
Skills
- Verbal and Written Communication
- Ems Dispatch
- Critical Thinking
- Dispatcher Monitoring
- Basic Life Support Knowledge
- Law Enforcement Collaboration
- Radio Frequencies Monitoring
- Call Routing
- Providing Clear Directions
- Emergency Medical Instruction
- 911 System Information Databases
- Emergency Assessments
- Computer Skills
Timeline
Emergency Dispatcher
AAA Ambulance Service
02.2022 - Current
Medical Receptionist
Hattiesburg Clinic
08.2020 - 02.2022
Background Includes E-911 Automatic Call Distribut
Forrest General Hospital
06.2019 - 09.2021
Associate of Arts - Medicine (Pre-Medicine)
Jones County Junior College
GED -
Jones County Junior College
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