Autumn Miltenberger
Ridgeley,West Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hunter Douglas
02.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed and resolved 40+ escalated calls per shift
- Provide product knowledge and help with repairing shades
- Helping with training of new employees
Customer Service Representative
Lowes Home Improvement Stores
03.2017 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed exchanges and returns
Hi-Ja Farms
Farm/Market Manager
01.2008 - 01.2019
- Managed 4 farmers markets weekly
- Worked directly with customers and wholesalers
- Managed social media and advertising
- Field work to prepare for planting and harvesting
Education
No Degree - General Studies
Potomac State College
Keyser, WV2014
High School Diploma -
Frankfort High School
Ridgeley, WV05.2013
Skills
- Customer Service
- Active Listening
- Time Management
- Coordination
- Prioritization
- Understanding Customer Needs
- Customer Data Confidentiality
- Computer Proficiency
- Problem-Solving Ability
- Customer Relations
Timeline
Customer Service Representative
Hunter Douglas
02.2019 - Current
Customer Service Representative
Lowes Home Improvement Stores
03.2017 - 02.2019
Hi-Ja Farms
Farm/Market Manager
01.2008 - 01.2019
No Degree - General Studies
Potomac State College
High School Diploma -
Frankfort High School
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