Autumn Murray

• Managed front desk operations during night shifts ensuring guest satisfaction.
• Processed check-ins and check-outs efficiently for hotel guests.
• Maintained accurate records of room availability and reservations.
• Conducted nightly audits of financial transactions for accuracy.
• Utilized hotel management software to update guest information and billing details.

• Managed nightly financial audits and reconciled cash and credit transactions.
• Supervised front desk operations and ensured efficient guest check-ins and check-outs.
• Coordinated communication between departments to enhance guest service quality.
• Trained staff on hotel policies, procedures, and customer service best practices.
• Maintained accurate records of daily transactions and generated financial reports.

Reason for Leaving: There was a big scheduling conflict with working night shift while also being in school! I decided to leave and finish out my semester.

• Greeted and welcomed guests with a friendly and professional demeanor.
• Managed check-in and check-out processes efficiently for smooth guest experiences.
• Handled guest inquiries and resolved issues promptly to ensure satisfaction.
• Coordinated room assignments and special requests based on guest preferences.
• Maintained accurate records of reservations and cancellations using hotel management software.
• Collaborated with housekeeping to ensure timely room readiness for incoming guests.
• Processed payments and maintained cash drawers following hotel policies and procedures.
• Answered phones, responded to inquiries, and took messages.

Reason for leaving: Got promoted to Night Audit Supervisor at this same location which switched my schedule permanently to night shifts.

• Processed customer transactions accurately and efficiently at the checkout.
• Assisted customers with product inquiries and provided recommendations.
• Maintained cleanliness and organization of the cash register area.
• Handled cash, credit, and gift card transactions securely.
• Collaborated with team members to ensure smooth store operations.
• Restocked shelves and merchandise displays as needed throughout shifts.

Reason for leaving: This was a second job just for the summer!

• Maintained cleanliness and organization of the coffee station and dining area.
• Assisted in training new staff on coffee preparation techniques.
• Engaged with customers to provide exceptional service and build rapport.

Reason for leaving: Was hired as front desk for Sheraton Memphis downtown!

• Sorted and organized incoming shipments for efficient packing and distribution.
• Operated packing machinery to prepare products for shipment.
• Inspected items for quality and accuracy before dispatching to customers.