Autumn Oakes
Columbia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
7-11 Convenience Store
West Columbia
08.2024 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted research and reviewed findings to solve customer issues.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Customer Service Manager
Dack Shack
West Columbia
06.2021 - 09.2023
- Developed and implemented strategies for providing excellent customer service experience.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted research and reviewed findings to solve customer issues.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Cashier
Republic BBQ
West Columbia
01.2023 - 02.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
High School Diploma -
Columbia High School
West Columbia, TX05-2021
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Data analysis
- Team leadership
- Performance management
- Effective communication
- Problem solving
Timeline
Customer Service Manager
7-11 Convenience Store
08.2024 - Current
Customer Service Cashier
Republic BBQ
01.2023 - 02.2023
Customer Service Manager
Dack Shack
06.2021 - 09.2023
High School Diploma -
Columbia High School