Summary
Overview
Work History
Education
Skills
Timeline
Server

Autumn Pantanella

Bainbridge,PA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Masonic Villages of Elizabethtown
12.2023 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Utilized POS system for processing orders, payments, and tracking inventory levels accurately.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Gigi's Ice Cream Bar
04.2021 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all residents.
  • Collaborated with kitchen staff to coordinate timely meal service and guest satisfaction.
  • Conducted regular inventory checks of dining supplies, preventing shortages and enhancing operational efficiency.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Camp Counselor

Summer Playground
06.2022 - 09.2024
  • Supervised daily activities for diverse groups, ensuring safety and engagement.
  • Developed and implemented creative programming to enhance campers' experience and skill development.
  • Trained and mentored junior counselors on effective conflict resolution and group management techniques.
  • Collaborated with staff to assess individual camper needs, promoting inclusivity and personal growth.
  • Facilitated communication between parents and staff, addressing concerns to maintain positive relationships.

Retail Sales Associate

Aerie By American Eagle
08.2023 - 02.2024
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
  • Trained new associates on company policies, procedures, and customer service best practices.
  • Greeted customers and helped with product questions, selections, and purchases.

Employee

Figments and Sprinkles
02.2023 - 08.2023
  • Provided exceptional customer service in fast-paced food service environment, enhancing guest satisfaction.
  • Assisted in inventory management, ensuring product availability and minimizing waste.
  • Collaborated with team members to streamline food preparation processes, improving workflow efficiency.
  • Trained new associates on food handling procedures and company policies to ensure compliance.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Elizabethtown Area High School
Elizabethtown, PA

Bachelor of Science - Nursing

Saint Jospeh's University
Lancaster, PA
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Service prioritization
  • Team collaboration

Timeline

Server

Masonic Villages of Elizabethtown
12.2023 - Current

Retail Sales Associate

Aerie By American Eagle
08.2023 - 02.2024

Employee

Figments and Sprinkles
02.2023 - 08.2023

Camp Counselor

Summer Playground
06.2022 - 09.2024

Server

Gigi's Ice Cream Bar
04.2021 - Current

Elizabethtown Area High School

Bachelor of Science - Nursing

Saint Jospeh's University

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Autumn Pantanella