Autumn Plunkett
Madera,CA
Summary
Accomplished Pharmacy Technician with a proven track record at Sarah Bush Lincoln Health Center, enhancing workflow and medication accuracy. Expert in pharmacology and compounding techniques, coupled with exceptional problem-solving and customer service skills. Demonstrated ability to improve service quality, achieving significant efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sarah Bush Lincoln Health Center
Mattoon, IL
10.2018 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Pharmacy Technician
Walmart
Charleston, IL
03.2016 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
High School Diploma -
Casey-Westfield High School
Casey, ILSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Pharmacology knowledge
- Compounding Techniques
- Customer Service
- Data Entry
- Cash Register Operations
- Certified Pharmacy Technician (CPhT)
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician
Sarah Bush Lincoln Health Center
10.2018 - 12.2022
Pharmacy Technician
Walmart
03.2016 - 10.2018
High School Diploma -
Casey-Westfield High School