Autumn Puckett-Walker
Spring,TX
Summary
Dedicated Medical Office Assistant with a proven track record at Sikes Psychiatry and Wellness, adept in HIPAA regulations and data entry. Excelled in enhancing patient care through meticulous attention to detail and a positive attitude. Skilled in coordinating efficient patient scheduling and insurance verification, significantly improving office operations and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Sikes Psychiatry and Wellness
09.2020 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Shift Leader
Bowlero
09.2013 - 02.2020
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Spring High School
SpringSkills
- Positive attitude
- Cleaning and sanitizing
- HIPAA regulations
- Problem-solving
- Computer skills
- Attention to detail
- Multitasking and organization
- Data entry
- Phone and email etiquette
- Data confidentiality
- Insurance verification
- Appointment coordination
Timeline
Medical Office Assistant
Sikes Psychiatry and Wellness
09.2020 - 05.2024
Shift Leader
Bowlero
09.2013 - 02.2020
High School Diploma -
Spring High School
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