Autumn Ragin
Phlebotomist
Cleveland Heights,OH
Summary
Dedicated and motivated entry-level phlebotomist with a proven track record of achieving 100 successful sticks. Seeking opportunity to apply extensive training and skills to deliver high-quality patient care and make meaningful contribution to success of healthcare facility. Recognized for providing compassionate and professional care. Highly skilled in collecting blood specimens and processing them for further analysis. Committed to ensuring accurate and efficient procedures that prioritize patient comfort and safety. Proficient in delivering exceptional service while maintaining strong focus on attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMEERGENCY ROADSIDE ASSISTANCE CUSTOMER CARE SPECIALIST
AAA The Auto Group Club
01.2021 - 06.2024
- As an emergency roadside assistance customer service representative, you will play a crucial role in providing timely and efficient assistance to individuals experiencing vehicle breakdowns or emergencies
- You will be the first point of contact for customers in distress and will be responsible for coordinating assistance services, offering support, and ensuring a smooth resolution to their problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
CUSTOMER SERVICE REPRESENTATIVE
Caresource
01.2020 - 12.2021
- As a Customer Service Representative, I was a vital point of contact for policyholders, prospective customers, and healthcare providers
- My primary responsibility was to deliver exceptional customer service, answer inquiries, resolve issues, and provide information about health insurance policies
- I played a crucial part in ensuring policyholders receive the support they needed to navigate their insurance coverage effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certified Phlebotomist - Phlebotomy
Phlebotomy USA
Independence, OH07.2024
DEGREE/BACHELOR -
LaBarberia Institue Of Hair
07.2023
High School Diploma -
Maple Heights High School
Maple Heights, OH06.2014
Skills
- Problem Resolution
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Communication
- Pediatric phlebotomy
- Customer service excellence
Personal Information
Title: CUSTOMER SERVICE REP
Certification
- Certified Phlebotomist , Phlebotomy USA - June 2024-July 2024
- BLS Certified Training - August 2024
Timeline
EMEERGENCY ROADSIDE ASSISTANCE CUSTOMER CARE SPECIALIST
AAA The Auto Group Club
01.2021 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Caresource
01.2020 - 12.2021
Certified Phlebotomist - Phlebotomy
Phlebotomy USA
DEGREE/BACHELOR -
LaBarberia Institue Of Hair
High School Diploma -
Maple Heights High School
Similar Profiles
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
MICHAEL SANOBAMICHAEL SANOBA
Agent Representative at AAA Auto Club GroupAgent Representative at AAA Auto Club Group
TIFFANY SIGGERSTIFFANY SIGGERS
Insurance and Membership Sales Agent at AAA - The Auto Club GroupInsurance and Membership Sales Agent at AAA - The Auto Club Group
Bezalel (Bradley) GaylerBezalel (Bradley) Gayler
Medical Supply Technician at ABC MedicalMedical Supply Technician at ABC Medical
Ahava EllisAhava Ellis
Store Manager at DominosStore Manager at Dominos