Autumn Reid
Minneapolis,MN
Summary
Dynamic and personable bartender with over 6 years of experience in hospitality, retail and industry. I’ve learned, and am still learning, the ability to create innovative cocktails; while i’ve mastered how to maintain a clean and organized workspace, and deliver exceptional customer service. Skilled in managing inventory, handling cash transactions, and ensuring compliance with alcohol regulations. Adept at building rapport with customers and creating a welcoming atmosphere, with the goal of having my customers leave more than satisfied.
Overview
3
3
years of professional experience
Work History
Bartender
Maison Margaux
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Crafted and curated specific beverages to guests, while creating new beverages.
- Paired wines with exceptional dishes
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, ensuring a clean and well balanced space, printing sales reports, setting up for success, and taking inventory.
- Provide exceptional service with the goal of having a very happy customer leave at the end of the night.
Line Cook
Kekes Breakfast Restaurant
04.2023 - 10.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative
Publix
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Norman Quacks Chophouse
08.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Na - Psychology
Bemidji State University
Bemidji, MNHigh School Diploma - Na
Forest Lake Highschool
Forest Lake, MN06.2020
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Engaging personality
- Customer service expertise
Timeline
Bartender
Maison Margaux
10.2023 - Current
Line Cook
Kekes Breakfast Restaurant
04.2023 - 10.2023
Customer Service Representative
Publix
12.2021 - 10.2023
Server
Norman Quacks Chophouse
08.2021 - 11.2021
Na - Psychology
Bemidji State University
High School Diploma - Na
Forest Lake Highschool
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