Autumn Ripp
Floral City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Gulf Coast Dental Associates
09.2018 - Current
- Helped patients complete necessary medical forms and documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted visitors and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
Customer Service Associate
Winn Dixie
01.2016 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Citrus High School
Inverness, FL05.2017
Skills
- Office Opening and Closing
- Payment Processing
- Data Entry
- HIPAA Compliance
- Issue Resolution
- Accounts Payable and Accounts Receivable
- Patient Billing
- Electronic Practice Management (EPM)
- Appointment Scheduling
- Phone and Email Etiquette
- Organization and Time Management
Timeline
Dental Receptionist
Gulf Coast Dental Associates
09.2018 - Current
Customer Service Associate
Winn Dixie
01.2016 - 09.2018
High School Diploma -
Citrus High School
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