AUTUMN S. COSENTINO
Banning
Summary
Recent graduate from COD with foundational knowledge in LVN scope of practice and hands-on experience gained through clinical rotations, experience as an MA, and simulation labs. Skilled in strong teamwork, communication, patient care, time-management, and willingness to learn. I am prepared to start my career and make meaningful contributions with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Medical Assistant
El Mirador Surgery Center
Palm Springs, CA
05.2023 - Current
- Performed vital sign assessments and prepared patients for examinations or surgical procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with patient intake procedures, ensuring accurate documentation and efficient workflow.
- Coordinated communication between healthcare providers and patients to enhance care delivery.
- Sanitized and organized exam rooms and medical equipment to maintain a clean and efficient workspace.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Completed EKGs and other tests based on patient presentation in the office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Customer Service / Cashier
Lucky Oriental Market
Beaumont, CA
03.2018 - Current
- Assisted in inventory management, ensuring product availability and proper stock levels.
- Implemented strategies to enhance the customer shopping experience and increase satisfaction.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service / Cashier
Polo Ralph Lauren
11.2021 - 04.2023
- Customer Service / Cashier
- Processed sales transactions while assisting customers with wardrobe selection and providing tailored recommendations to enhance shopping experience
- Opened and closed the store, ensuring all procedures were followed for secure operations.
- Maintained accurate cash drawer and managed daily cash reconciliation processes.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Education
No Degree - Nursing
Cal State University, San Bernardino
San Bernardino, CANo Degree -
Mt. San Jacinto College
OnlineDiploma - undefined
Banning High School
Banning06.2022
No Degree - Nursing
College of The Desert
Palm Desert, CA09.2026
Skills
- Vital sign monitoring
- BLS certified
- Interpersonal communication
- Verbal and written communication
- Electronic health records
- Clinical documentation
- Immunization administrations
- Communication skills
- Patient education
- Professional bedside manner
- Medical terminology knowledge
- Patient-focused care
Languages
English
Full Professional
Hmong
Limited Working
Timeline
Medical Assistant
El Mirador Surgery Center
05.2023 - Current
Customer Service / Cashier
Polo Ralph Lauren
11.2021 - 04.2023
Customer Service / Cashier
Lucky Oriental Market
03.2018 - Current
Diploma - undefined
Banning High School
No Degree - Nursing
Cal State University, San Bernardino
No Degree -
Mt. San Jacinto College
No Degree - Nursing
College of The Desert