Autumn Skeen
Ocala,Florida
Summary
Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Chipotle
10.2023 - 08.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Shift Manager/Key Holder
Firehouse Subs
12.2022 - 10.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Team Leader, Birthday Party Hostess
Chuck E Cheese
05.2022 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Welcomed customers and helped determine their needs.
- Maintained party areas during busy events.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Maintained open communication with parents throughout events, fostering trust and confidence in our services.
- Ensured customer satisfaction with seamless organization and execution of party details.
Education
Associate of Arts - History
College of Central Florida
Ocala, FL04-2026
Skills
- Cash Handling
- Food handling
- Customer Engagement
- Cleaning and sanitation
- Food handling safety
- Dishwashing
- Food Running
- Menu Memorization
- Health Code Compliance
- Customer Service
- Problem-Solving
- Time Management
Timeline
Crew Team Member
Chipotle
10.2023 - 08.2024
Shift Manager/Key Holder
Firehouse Subs
12.2022 - 10.2023
Team Leader, Birthday Party Hostess
Chuck E Cheese
05.2022 - 12.2022
Associate of Arts - History
College of Central Florida
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