Autumn Smith
Marion,NC
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Aaron's Sales And Lease
Hendersonville, NC
05.2018 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers while getting them to lease ownership.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Collections Specialist
Signet Jewelers
Akron, Ohio
02.2015 - 01.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
Education
Associate of Applied Science - Digital Effects And Animation Technology
Western Piedmont Community College
Morganton, NC05.2023
Skills
- Customer Service
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Business Leadership
- Microsoft Office
- Focus and Follow-Through
Timeline
General Manager
Aaron's Sales And Lease
05.2018 - Current
Collections Specialist
Signet Jewelers
02.2015 - 01.2018
Associate of Applied Science - Digital Effects And Animation Technology
Western Piedmont Community College
Similar Profiles
Charles JonesCharles Jones
General Manager at Aaron's Sales And LeaseGeneral Manager at Aaron's Sales And Lease
Krystal GiambittiKrystal Giambitti
Parcel Technician at Aaron's Sales and LeaseParcel Technician at Aaron's Sales and Lease
AVRIL YOUNGAVRIL YOUNG
General Manager at Aaron's Sales and LeaseGeneral Manager at Aaron's Sales and Lease