Autumn Ward
Pensacola,FL
Summary
Self-motivated individual seeking a full-time position that offers professional challenges utilizing interpersonal skills. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Gulf Tide Cleaning, LLC.
06.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Police Officer
Pensacola Police Department
02.2024 - 04.2024
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
Police Recruit
Pensacola Police Department
07.2023 - 01.2024
- Received ongoing training in various law enforcement topics to stay current with industry best practices and procedures.
- Participated in special events such as parades or festivals, providing crowd control services to ensure public safety at all times.
- Collaborated with fellow officers to effectively resolve incidents and maintain order.
- Strengthened relationships with local businesses through regular communication and support.
- Assisted detectives with investigations, gathering valuable evidence and witness statements for case resolution.
- Increased community trust by actively engaging with citizens and addressing their concerns.
- Conducted physical training to keep fit and perform job duties productively.
Police Cadet
Pensacola Police Department
04.2023 - 06.2023
- Filed records and provided recordkeeping duties.
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Conducted searches of individuals, vehicles and premises.
- Assisted in maintenance of police facilities and vehicles.
Inbound Records Specialist
Consumer Attorney Record Services
01.2020 - 03.2020
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Collaborated with cross-functional teams to develop best practices for records retention and disposal policies.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Maintained and updated records through dedicated digital database.
- Developed an efficient archival system, allowing for easy location and retrieval of historical records as needed.
Enhanced Team Specialist
Consumer Attorney Record Services
05.2019 - 12.2019
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Researched issues to obtain appropriate answers to customer inquiries.
Medical Records Technician
Baptist Hospital
01.2018 - 08.2018
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
Apprentice Optician
Eyemart Express
12.2016 - 05.2017
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Completed both warranty and non-warranty frame repairs for customers.
Apprentice Optician
LENSCRAFTERS, Luxottica Group
07.2015 - 12.2016
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
Education
No Degree - Basic Law Enforcement Training Academy
George Stone
Pensacola, FL01.2024
No Degree - CPC Medical Billing And Coding
The University of West Florida
Pensacola, FL11.2018
Skills
- Customer Relations
- Critical Thinking
- Relationship Building
- Community Engagement
- Verbal and written communication
- Patience and Empathy
- Report Writing
- Criminal Investigations
- Crime Scene Processing
- Crime scene Preservation
- Weapons training
Certification
- Florida CMS Law Enforcement Academy - January 2024
- CPC Medical Billing and Coding Certificate - November 2018
Timeline
Police Officer
Pensacola Police Department
02.2024 - 04.2024
Police Recruit
Pensacola Police Department
07.2023 - 01.2024
Police Cadet
Pensacola Police Department
04.2023 - 06.2023
Inbound Records Specialist
Consumer Attorney Record Services
01.2020 - 03.2020
Enhanced Team Specialist
Consumer Attorney Record Services
05.2019 - 12.2019
Medical Records Technician
Baptist Hospital
01.2018 - 08.2018
Owner
Gulf Tide Cleaning, LLC.
06.2017 - Current
Apprentice Optician
Eyemart Express
12.2016 - 05.2017
Apprentice Optician
LENSCRAFTERS, Luxottica Group
07.2015 - 12.2016
No Degree - Basic Law Enforcement Training Academy
George Stone
No Degree - CPC Medical Billing And Coding
The University of West Florida
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