Autumn Washington
Alexandria,VA
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
11
11
years of professional experience
Work History
RSS staff
TriSource
Alexandria, VA
12.2025 - 04.2026
- Monitored the overnight safety and well-being of guests in a shelter environment, watching for signs of hypothermia.
- Coordinated secure entry and exit of residents, ensuring all check-ins and check-outs were safe and orderly.
- Provided meals and essential support, ensuring guests had food, hydration, and a calm environment.
- Demonstrated strong vigilance, empathy, and problem-solving to address any emergent concerns throughout the night.
Remote Customer Service Representative
LaSalle Network
Chicago, IL
10.2024 - 02.2026
- Educate and advise callers on their benefits, the system, and all related processes.
- Process enrollment related transactions and take ownership of issues through resolution.
- Research customer requests and follow up with customers as needed.
- Resolved customer inquiries and complaints through clear communication and effective problem-solving techniques.
Front Desk Support
Concentra
Alexandria, VA
07.2023 - 09.2024
- Provided exceptional customer service during patient interactions, ensuring clear and compassionate communication.
- Accurately entered and updated patient information, maintaining up-to-date and error-free records.
- Addressed patient inquiries over the phone, delivering timely and accurate information.
- Scheduled follow-up visits for patients, optimizing appointment scheduling and improving patient retention.
Remote Customer Service Representative
HIRD SERVICES PVT. LTD.
Sheridan, WY
06.2022 - 08.2023
- Assisted participants with benefit enrollment, ensuring a smooth and efficient process.
- Maintained and updated participant accounts, ensuring accurate and current records.
- Provided detailed information on current benefits, helping participants understand their options.
- Processed enrollment for new participants, facilitating seamless onboarding.
Customer Service Representative
Ace Cash Express
Alexandria, VA
05.2021 - 03.2022
- Assisted customers with check cashing, bill payments, and loan applications, ensuring accurate and efficient transactions.
- Answered phone inquiries, providing customers with timely and accurate information.
- Informed customers about new products and features, enhancing their knowledge and usage of services.
- Maintained store security, ensuring a safe and secure environment for customers and staff.
Customer Service Representative
Allied Cash Advance
Alexandria, VA
11.2018 - 04.2020
- Assisted customers with opening new lines of credit, providing guidance and support throughout the application process.
- Handled inbound and outbound collection calls, ensuring effective communication and timely resolution of issues.
- Maintained customer accounts, ensuring accuracy and up-to-date information.
- Delivered exceptional customer service, fostering positive customer relationships and satisfaction.
Overnight Stocker
Walmart
Alexandria, VA
03.2015 - 10.2018
- Managed inventory restocking to ensure product availability and organization on sales floor.
- Collaborated with team to optimize shelf placement and maximize product visibility.
- Operated pallet jacks for efficient merchandise handling and transportation.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced stock accuracy through regular audits and effective inventory management practices.
Education
High school grad -
Washington, DC06-2012
Skills
- Communication skills
- Microsoft excel
- Customer service
- Time management
Timeline
RSS staff
TriSource
12.2025 - 04.2026
Remote Customer Service Representative
LaSalle Network
10.2024 - 02.2026
Front Desk Support
Concentra
07.2023 - 09.2024
Remote Customer Service Representative
HIRD SERVICES PVT. LTD.
06.2022 - 08.2023
Customer Service Representative
Ace Cash Express
05.2021 - 03.2022
Customer Service Representative
Allied Cash Advance
11.2018 - 04.2020
Overnight Stocker
Walmart
03.2015 - 10.2018