Autumn Williams
Evans,GA
Summary
Adaptable student with experience in employee relations, performance management, and HR policy development. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company initiatives. Excellent communication and interpersonal skills with a focus on building strong relationships with employees and stakeholders. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Hibbett Sporting Goods
Thomson , GA
07.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Human Resource Specialist
U.S. Army Active Duty - Fort Stewart
04.2021 - 04.2024
- Managed and maintained personnel records, including promotions, transfers, and separations
- Ensuring accurate and timely documentation for personnel actions
- Assisted in the recruitment process by screening resumes, conducting interviews, and coordinating selection boards; collaborating with hiring managers to identify staffing needs
- Coordinated and facilitated training programs for personnel, including leadership development, technical skills training, and compliance training
- Maintained and safeguarded employee records per the Army regulations and HR policies.
P&D Manager
FEDEX Ground - Columbia
10.2019 - 03.2021
- Ensured compliance with industry regulations and safety standards by conducting thorough audits of facilities, equipment, and personnel practices
- Negotiated contracts with shipping providers for better pricing structures, reducing overall transportation expenses significantly
- Organized regular team meetings to review progress against goals outlined in annual strategic plans while fostering a collaborative workplace culture that encouraged open dialogue among employees at all levels within the organization
- Managed customer expectations effectively and maintained standardized procedures for handling customer complaints, leading to high customer trust and repeat business.
Assistant Service Manager
P.F. Chang's Bistro - Augusta, Ga
01.2016 - 10.2019
- Supervised and guided a team of employees, including training, scheduling, and assigning tasks
- Motivating and inspiring team members to achieve goals and deliver exceptional customer service
- Ensured smooth restaurant operations by overseeing daily tasks, such as opening and closing procedures, cash handling, inventory management, and ensuring compliance with food safety and sanitation standards
- Worked with the GM to develop and implement strategies to increase sales and drive revenue
- Monitoring sales performance, analyzing data, and making recommendations for improvement
- Built and maintained relationships with vendors and suppliers, negotiating contracts and ensuring timely delivery of goods and services.
Education
BACHELOR OF ARTS In HISTORY -
Augusta University - Augusta, GA
12-2018
MASTER OF SOCIAL WORK -
Capella University - Online
Skills
- Internal Communications
- Office Management
- Payroll Management
- MS Office proficient
- Operations
- Customer Service
Certification
- OSHA 30 Certified
- Lean Six Sigma Green Belt Certified
- CPR Certified
- Certified Peer Specialist
- Forklift Operator Certified
- Certified Logistic Technician
Timeline
Store Manager
Hibbett Sporting Goods
07.2024 - Current
Human Resource Specialist
U.S. Army Active Duty - Fort Stewart
04.2021 - 04.2024
P&D Manager
FEDEX Ground - Columbia
10.2019 - 03.2021
Assistant Service Manager
P.F. Chang's Bistro - Augusta, Ga
01.2016 - 10.2019
BACHELOR OF ARTS In HISTORY -
Augusta University - Augusta, GA
MASTER OF SOCIAL WORK -
Capella University - Online